Sr. Product Manager, T-Mobile Visa

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Sr. Product Manager, Financial Services Strategy & Analysis will be primarily responsible for helping to define the product and business strategy for the T-Mobile Visa, specifically as it relates to driving new acquisitions. This role will work closely with the Financial Services team, internal stakeholders across much of the T-Mobile business, and external partners to help launch, manage, and grow the business. They will seek opportunities across all elements of the business including marketing and acquisition, product features and functionality, offers and promotions, frontline training, communications and incentives, etc, to help meet and exceed our team’s goals.
The Sr Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.
Sr Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers’ lives.
No day is the same for the Sr Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

RESPONSIBILITIES:

Vision, Strategy, and Analysis-

 Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and roadmap.

 Identifies target customer(s) for existing or future products

 Drives end user product research.

 Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.

 Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact

 Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.

 Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.

 Conducts specific ad hoc analysis and provides insights to management on request.

 Recommend product feature set and positioning strategies to improve customer experience, and drive or support growth.

Customer Evangelist

 Leverages customer insights for product vision, strategy, roadmap, priorities.

 Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.

 Actively looks for opportunities to delight or meet customer’s unmet needs.

 Tests ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution / Delivery

 Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes.

 Owns and manages product backlog and priorities with our business and technology partners

 Scopes and prioritizes activities based on business and customer impact.

 Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.

 Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.

 Generates and maintains dashboards and reports that track product health and success metrics.

 Collaborates with advertising and public relations to promote product.

 Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.

 Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.

 Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.

 Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.

 Manages development of adoption tools and training materials.

 Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).

Relationship & People, Professional Development

 Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.

 Develops positive working relationships with Customer groups or Customer Representatives.

 Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.

QUALIFICATIONS:

• Bachelor's degree, preferably in analytical and/or technical subject area

• 4 to 7 years of relevant product management experience or equivalent experience launching and managing products

• [Preferred] Relevant experience in fintech or financial services

• [Preferred] Relevant experience supporting a frontline sales or service team

• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.

• [Preferred] Experience creating or manipulating databases using SQL and creating reporting and data visualizations with tools like Tableau, Power BI, etc.

• Experience building and managing business cases and models

• Experience in delivery of business/technology initiatives.

• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.

• Proven ability to effectively and efficiently communicate at Director level or below , while employing a high degree of collaboration and influence.

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Total Target Cash Earnings Opportunity: $145,920 - $263,280

National Base Pay Range: $121,600 - $219,400

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ375294¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.