Sr Mgr, Sr. Project Mgr (Consumer U.S. & Global)

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Essential Responsibilities:

• Develop creative strategies across multiple channels in alignment with business goals
• Collaborate with Project Managers and Producers to plan and execute projects
• Communicate with cross-functional partners to align on creative objectives
• Provide guidance and mentorship to mid-level and junior team members
• Present creative concepts and visions to key stakeholders for alignment and approval
• Ensure creative quality and consistency throughout the development process
• Manage external partners to align deliverables with internal standards and expectations
• Oversee creative reviews, approval processes, and ensure adherence to best practices

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

This role, under the guidance of the Senior Program Lead, will manage the day-to-day delivery of BTL campaigns (incl CRM and .com), while also supporting the rollout of ATL campaigns across key regions. You’ll support as a key point of contact between global teams, U.S. market leads, creative, marketing, and agency partners – ensuring projects are delivered on time and budget to the highest creative and brand standards and creative integrity. You’ll bring a strong mix of project management rigor and production expertise to optimize campaign delivery across multiple regions and formats.

Key Responsibilities

Campaign & Project Management:

• Support the Senior Program Lead with ATL campaign rollouts, including localization, versioning, and production delivery working closely with external agencies.

• Manage day-to-day delivery of BTL, CRM, and .com creative projects across U.S. and Global markets.

• Support planning, prioritization, and timelines to ensure smooth execution across multiple workstreams.

• Work closely with external agencies to maintain detailed trackers, timelines, and workback schedules to keep all stakeholders aligned.

• Act as a contact for national projects with internal creative, marketing teams, and external agency partners.

• Coordinate stakeholders across U.S. regions, global teams, and external agencies.

• Support in driving campaign approvals, version control, and asset
  readiness across all national deliverables.

Production & Creative Operations:

• Bring hands-on production expertise to ensure efficient workflows and accurate asset delivery are being met by external agencies.

• Ensure agencies create campaign assets are meeting technical specifications, platform requirements, and U.S. market needs.

• Collaborate with agency account and creative teams to manage creative reviews, feedback loops, and asset handoffs.

• Uphold high standards of quality and brand consistency across all executions.

• Manage backend production for digital, print, and CRM assets – including trafficking and QA, ensuring agreed leadership approvals have been adhered to.

• Support asset management, usage rights tracking, and agreed archiving processes.

Qualifications:

• 12+ years of experience in account management, program management, and brand marketing—preferably within a creative agency or a brand environment in the U.S. market

• 7 years’ experience in integrated project management, creative operations, or production roles – Client side and fintech a plus.

• Strong knowledge of BTL and digital channels (CRM, .com, email, print), with experience in ATL campaign delivery (OOH, TV, video).

• Solid understanding of all creative disciplines – from concepting and design to production and delivery – with a strong eye for detail and quality.

• Confident managing multiple projects and timelines simultaneously across regions.

• Experienced in working with creative agencies and cross-functional internal teams.

• Process-driven with excellent time management, attention to detail, and communication skills.

• Proficient in project management tools such as Smartsheet, Asana, Jira, or similar.

• Proficient with Figma – able to review creative, track feedback, and coordinate approvals.

• Calm, proactive, and collaborative – comfortable working in matrixed, fast-paced environments.

• Self-starting, pro-active with a flexible mindset.

Subsidiary:

Travel Percent:

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.