Senior Manager - Provider Network Project Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary The Senior Manager, Project Program Management, will help formulate, lead, and champion strategic initiatives in partnership with Executive leadership, internal stakeholders. The Senior Manager will support the Network Region Lead in initiatives that significantly impact company strategy, enabling the West/South Central Region to be competitive in the marketplace and effectively serve its customers.  Initiatives may range across operational change, new uses of analytics and technology, process standardization, new market opportunities, enhanced customer service, and more.
This position will require continuous collaboration and consultation with executive and senior leaders, contributors, and various level stakeholders to optimize the achievement of strategic business objectives. The ideal candidate is an initiative-taker, detail-oriented, highly organized, and able to work on multiple tasks simultaneously in a fast-paced and ever-changing environment.
This role involves complex, cross-functional stakeholder management and significant exposure to executive leadership. It requires a strong background in complex program management, business or healthcare consulting, or strategic planning and process improvement, with demonstrated ability to work independently, build collaborative relationships, communicate clearly, gain alignment and consensus, build comprehensive execution plans, and meet difficult deliverables in a dynamic environment. It also requires openness to diverse and often ambiguous objectives, with a proven track record of facilitating and influencing teams, with and without authority.

Responsible for:

• Create executive presentations, communications, and summary documents to support Monthly Operating Review (MOR), Town Halls, and supporting background documentation.
• Track strategic initiatives supporting the Network organization through the Region.
• Help drive strategy alignment, planning and execution in collaboration with Network CNOs and Network Market Leads.
• Identify and implement best practices throughout the region.
• Integrate relevant data and information and apply the findings to positively impact our business and function along with share key insights and actions based on data and metrics.
• Leading and managing all aspects of a strategic project such as planning, coordination, development, and implementation.
• Tracking progress and communicating project status on a regular basis, anticipating, and surfacing issues, proposing solutions as required.
• Proactively identifying opportunities for improvement across the region.
• Acts as an advocate for change, influencing others to see the value in project; driving innovative and realistic solutions that align to the company’s strategic direction.
• Engaging the appropriate resources needed to define and approve the project scope, requirements, and acceptance of the new functionality or change, prior to the projects’ go live dates.
• Ability to identify changes and/or enhancements needed to work processes to increase efficiency and accuracy, set and achieve short- and long-term goals, drive change and return on investment (ROI) delivery.
• Understand implications of proposed solutions or process changes and supply guidance on alternatives where necessary.
• Effectively manage team/stakeholder expectations and engagement through clear and frequent communication regarding status updates, critical path progress, and variances from project plan.
• Assists with the management of internal relationships, processes, and performance drives (in some cases relationships may be external)
• Other project management duties, assignments, and/or activities, as assigned

Required Qualifications

• 7+ years of related experience in project/program management,  operations management, business consulting, and/or business analysis
• Demonstrated success using verbal and written communication skills to present information.
• Candidate must reside in the west / south central territory
• Strong Microsoft Office Suite Proficiency (PowerPoint, Excel, etc)
• Experience includes development and management of multiple projects and/or programs, simultaneously
• Self-starter with the ability to work independently and effectively prioritize multiple deliverables
• Demonstrated flexibility to manage conflicting priorities and multiple projects concurrently
• Expert problem-solver who is an analytical critical-thinker with ability to execute remediation plans
• Ability to influence, collaborate, and communicate effectively with all levels and varying audiences
• Leadership abilities that include motivating others, giving and receiving feedback, leading without authority and delegation
• Excellent relationship management skills, with experience collaborating across various teams, business segments, functional areas, and/or stakeholder groups
• Experience in crafting business solutions through planning, assessing and implementing change management initiatives

Preferred Qualifications:

• 3+ years of direct project management experience; managing medium-to-large-scale, cross-functional projects
• 5+ years of Provider Network experience
• Ability to interact with others in a collaborative and professional manner while fostering teamwork and knowledge sharing to complete key tasks
• Experience extracting, manipulating, and analyzing large data sets and then using it to draw conclusions and guide goal setting, objectives and priorities
• Strong presentation and communication skills with experience presenting to various business groups
• Aptitude to communicate complex findings and conclusions in an easy-to-understand way
• Strong organizational, multi-tasking, and follow up skills
• Ability to work independently in a fast-paced environment, manage tight deadlines, and competing priorities
• Experience with development and/or application of Business rules and/or group loading rules
• Strong understanding of the various Aetna systems and the end-to-end provider experience operating model

Education

• Bachelors Degree or equivalent professional work experience.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.