Sr. Market Implementation Project Manager

Who We Are: 

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.  

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:  

With a growing list of payer and health system relationships, Synapse Health is seeking a talented Sr. Market Implementation Project Manager to lead new partner launches and manage strategic projects. This role involves working with internal and external stakeholders to develop and execute implementation plans for multi-state launches. Reporting to the SVP, Solution & Implementation, the Sr. Market Implementation Project Manager will ensure objectives are met, deliverables are on schedule, and business expectations are exceeded. 

What You Will Do:  

• Collaborate with cross-functional teams, including operations, technology, network, sales, legal, and compliance, to develop comprehensive implementation plans. 
• Lead project management for new partner launches, providing ongoing communication and coordination with internal and external stakeholders. 
• Define and manage project scope changes, evaluate related impacts, and propose actionable solutions. 
• Track implementation activities against timelines, ensuring accountability and clear expectations. 
• Proactively identify and escalate risks or issues, facilitating timely resolutions. 
• Analyze data to provide insights and prepare detailed reports that support decision-making and business case development. 
• Identify gaps in processes and develop solutions, ensuring effective communication and documentation of changes. 
• Collaborate with IT and Operations teams to implement system or process improvements as needed. 
• Conduct post-implementation evaluations to identify lessons learned and areas for continuous improvement. 
• Perform additional duties as assigned. 

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Bachelor’s degree (required). 
• 5-7 years of experience in implementation management or project management (required). 
• Experience in healthcare or a regulated environment (preferred). 
• Knowledge of the DME industry or health plan operations (preferred). 
• Proficiency in MS Office applications and ability to learn job-specific software systems. 
• Excellent organizational, project management, and communication skills. 

What Sets You Apart:  

• Analytical Thinking: Ability to analyze and distill complex information into actionable insights. 
• Detail-Oriented: Meticulous attention to detail in planning and execution. 
• Organization and Prioritization: Skilled in balancing competing priorities and adjusting plans as needed. 
• Proactive Problem-Solving: Self-starter who takes initiative to drive projects forward and overcome obstacles. 
• Effective Communication: Strong verbal and written communication skills tailored to diverse stakeholders. 

What Sets Us Apart:  

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance culture with paid time off (PTO) 
• Medical, dental and vision insurance for full-time team members 
• 401K savings plan with employer contribution match 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.