Sr Manager, People Operations and Solution Design

About the RoleThe Sr Manager of HR Solution Design is responsible for designing and developing innovative and scalable HR solutions that leverage technology, people, and process in support of our strategic priorities and that strengthen our Purpose, Vision, Mission and Values. This role leads problem solving and transformational activities that streamline HR functions, improve efficiency, and enhance the Employee Experience.What You'll Do

• Gather information on current HR processes, organizational structures, and pain points in the Employee Experience to understand the need and best path for new solutions

• Work with cross-functional stakeholders to drive alignment around the opportunities in processes and services that impact the effectiveness of our teams and diminishes their productivity

• Lead the application of problem-solving and process improvement methodology, that get to root-cause and results in sustainable, employee-centric solutions that support a high-performance culture

• Facilitate cross-functional reengineering of business processes, including work mapping and measurement, time and motion studies, process flow analysis, voice-of-the-customer and value assessment, aimed at building capacity and capability

• Analyze data to support problem definition, evaluation of impact, and prioritize solutions that simplify and optimize the way we work

• Monitor effectiveness of implemented programs and solutions to feed cycle of continuous improvement that drive organizational performance

Who You Are

• Out-of-the-box strategic thinker, continuously seeking ways to understand, improve and optimize business processes and service delivery

• Thrive in an agile, fast paced environment, with a collaborative approach to problem solving

• Can apply Lean/Six Sigma methodologies and tools to drive business process optimization projects

• Use qualitative and quantitative data to formulate hypothesis and determine solutions

• Able to plan, execute, and manage hands-on responsibilities while indirectly leading others

• Acts with urgency while maintaining high standards of quality, attention to detail and accuracy

• Solid understanding of HR principles, practices, and systems

• Experienced in program and project management, able to translate business needs into use cases and technical requirements

• Effective communication and facilitation skills