Sr. Manager, DevOps Engineering

Senior Manager, DevOps Engineering

North Hospitality - Remote

The Senior Manager of DevOps Engineering will lead and engineer a team to continue to evolve the myriad cloud environments for Hospitality Engineering – catering to developers, production environments, QA environments and building the tools and processes to ensure our cloud environments run efficiently and smoothly.

What you'll do:

• Must have demonstrable leadership skills, building and managing development teams
• Responsible for effective provisioning, installation/configuration, operation and maintenance of services and system software and related infrastructure
• Ensure systems, operating systems, software systems and related procedures adhere to organizational values
• Manage/maintain CI/CD pipelines to streamline our development processes
• Investigate and resolve technical issues and provide escalated technical support
• Build tools to reduce the occurrences of errors and improve the customer experience
• Perform root cause analysis for production errors
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance
• Design and implement appropriate levels of security within the systems
• Document processes, systems, and procedures in detail

What we need from you:

• Bachelor’s degree in a technical, engineering or related field
• 3+ years of IT Project Management experience with proven infrastructure project management
• Experience with maintaining Linux or Unix based systems
• Knowledge of Source Code Management (Version Control System) tools like Git
• 5+ years of experience with managing large-scale Kubernetes clusters
• Strong experience with GitOps procedures and workflows using either Flux or ArgoCD
• Experience with open source metrics and monitoring tools like Prometheus, Grafana, Loki, AlertManager
• Strong Terraform skills
• Strong knowledge of Cloud Platforms with an emphasis on AWS and EKS
• Experience with systems monitoring software and systems
• Experience with automation/ integration tools like GitHub Actions
• Strong Knowledge of software containerization platforms like Docker
• Experience in scripting languages such as Python, Bash, Perl
• Experience in Linux architectures, Ubuntu/CentOS
• Experience in database administration for platforms like PostgreSQL, Neo4j or any other database management systems
• Ability to work independently with minimal supervision, as well as in a team environment
• Ability to develop continuous Integration/ Delivery pipelines
• Effective time management and organizational skills, as well as the ability to manage multiple and changing priorities with attention to detail
• Ability to document Root Cause Analysis and ongoing system documentation
• Well-developed technical and analytical skills to support and troubleshoot complex issues in an enterprise environment
• Understanding of common backup and restore procedures
• Understanding of Amazon Web Services , Google Cloud Platform, etc.
• Ability to manage a large Amazon environment / Cloud environment
• Networking: Switching, Routing, firewalls
• Jira, Confluence
• CLI: Kubectl, Kubernetes YAML, Helm Charts
• Log management and review
• Maintaining Payment Card Industry Digital Security Standard (PCI-DSS) compliance

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Salary Range: $150,000 - $250,000 

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note: North is a US-based company and no sponsorship is available for this position at this time.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com