Sr. Manager, Change Management

Key Responsibilities: 

• Change Management Strategy: Crafts and executes comprehensive change management strategies and plans for successful adoption of new tools, processes, and quality standards. 

• Change Management Mentorship: Provide guidance and support to project teams and stakeholders in effectively managing change processes. Collaborate with cross-functional teams, including HR, IT, communications, and operations, to ensure seamless execution of change initiatives. Coach field leaders on adoption tactics. 

• Communication & Engagement: Analyze stakeholder groups and create tailored communication plans to effectively communicate the rationale, benefits, and impacts of change to each group. Develop and coordinate communication artifacts. 

• Training Design & Planning: Design project-specific training programs that equip employees with the knowledge and skills needed to adapt to organizational transformation successfully. Coordinate with HR, Operational Training, Service Delivery Capability, and Ops Support teams to fit into broader training roadmaps and ensure integration with business-as-usual training events (e.g., new hire onboarding). 

• Training Development & Coordination: Develop project-specific curriculums, training development plans, and training artifacts, with support from Service Delivery Capability, Operational Training, and/or other Change Management team members. Develop and execute training implementation plans.  

• Change Readiness and Adoption: Work with the broader change team to assess the organization's readiness for change and develop plans to build change readiness across all levels of the organization. Monitor and measure the adoption and utilization of new processes, systems, or practices, and implement corrective actions when needed. Ensure communication and training effectiveness by defining ‘what good looks like’ and establishing clear feedback loops, analyzing results and modifying change strategies and plans as-needed. 

• Change Management Tools and Methodologies: Stay updated on industry best practices and emerging trends in change management methodologies and tools. Identify and help implement appropriate change management tools and technologies to enhance efficiency and effectiveness. 

Qualifications and Skills: 

• Bachelor's or Master's degree in Business Administration, Organizational Psychology, Change Management, or a related field. 

• Proven track record of at least 4 years of experience in change management, including leading and driving change initiatives within complex organizations. Management consulting experience preferred. 

• Strong understanding of organizational behavior, motivation and change management principles, methodologies, and tools. 

• Strategic thinker with the ability to align change initiatives with the organization's vision and goals. 

• Hands-on “do-er” with a bias for action; can strategize creative ideas, build a thorough plan, and execute with precision. 

• Highly motivated individual who takes initiative and thrives in a high-performing team environment.  

• Creative problem-solving skills 

• Demonstrated ability to collaborate across departments and influence stakeholders at all levels. 

• Analytical mindset with the ability to interpret data and provide actionable insights. 

• Demonstrated ability to foster a positive and inclusive work culture. 

• Excellent organizational and project management skills. 

• Excellent written and verbal communication skills, with exceptional proficiency in PowerPoint and the ability to create executive-quality presentations. 

• Experience in project management and the ability to manage multiple initiatives simultaneously.