Sr. Business Analyst, Starlink Payments

SR. BUSINESS ANALYST, STARLINK PAYMENTS

At SpaceX, we are leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 5M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers and analysts to rapidly accelerate our growth around the globe.

The goal of payments team at Starlink is to create best-in-class payment experiences for its customers. As a senior analyst on the payments team, you will play a critical role in building and optimizing our payments strategy to achieve this goal. You will be defining and measuring key payments metrics that assess the health of Starlink payments, analyzing data to extract key insights and identifying opportunities to improve conversion rates, reduce cost and improve customer experience.

RESPONSIBILITIES:

• Define and develop payment metrics and associated dashboards that quantify the health of payments at Starlink.
• Conduct deep-dive analyses of Starlink payment data to identify trends, uncover opportunities for improving conversion rates, recommend strategies to minimize payment processing costs and opportunities for growth.
• Regularly prepare reports and presentations that summarize findings, provide actionable insights, and track the effectiveness of implemented strategies.
• Support launch of new markets, payment methods and, product & feature roll-outs, experiments and larger cross-functional strategic initiatives.
• Maintain and enhance the integrity and reliability of internal and external data sources. Collaborate with internal and external stakeholders including engineering, and external processors to capture additional data and to ensure data accuracy and consistency.
• Collaborate closely with payment product and operations, engineering, customer operations, finance and other cross functional teams.

BASIC QUALIFICATIONS:

• Bachelor’s degree.
• 4+ years of professional experience in reporting and analytics in payments, risk, fraud or banking sectors.
• 3+ years of experience with SQL.

PREFERRED SKILLS AND EXPERIENCE:

• 3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker).
• Experience working on payments data with an understanding of transaction lifecycle.
• Experience working on international merchant payments frameworks in a multi-processor environment with variety of payment methods.
• Intermediate coding skills (VBA, Python, C#, etc.) with experience automating analytics.
• 3+ years of experience leading projects.
• Advanced understanding of database structures, query optimizations, ETL development.
• Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment.
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management.

ADDITIONAL REQUIREMENTS:

• This position is based in Sunnyvale, CA and requires being onsite - remote work is not considered.
• Willingness to work long hours and weekend when needed to meet critical deadlines.
• Willingness to travel to corporate customer sites, other SpaceX locations as needed.

COMPENSATION AND BENEFITS:                     

Pay range:      

Sr. Business Analyst/Senior: $120,000.00 - $155,000.00/per year    

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.