Senior Business Intelligence Analyst who develops and governs Power BI dashboards, analyzes clinic performance metrics, ensures reporting accuracy, and translates operational needs into technical requirements. The role manages BI projects end to end, prioritizes analytics tickets, presents insights to executive stakeholders, establishes reporting standards, contributes to data-model requirements, and mentors junior analysts across clinical and corporate operations.
American Family Care (AFC)
Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.
Position Summary
The Sr. Business Intelligence (BI) Analyst serves as a key liaison between clinical field operations and technical analytics teams, supporting both franchised and corporate clinic environments. This role is responsible for translating operational needs into actionable data insights, managing analytics-related projects, and triaging incoming requests through a structured ticketing process. The Sr. Analyst ensures timely delivery of reporting, dashboards, and analyses that inform operational and strategic decision-making.
The Sr. Analyst operates with a high degree of autonomy, owning projects end to end and representing BI directly to senior stakeholders.
Essential Responsibilities
Data Analysis & Reporting
- Develop, maintain, and optimize dashboards for clinical and operational stakeholders
- Analyze clinic performance metrics (e.g., patient volume, revenue, throughput, staffing efficiency)
- Provide tailored and actionable insights to improve operational performance across franchised and corporate clinics
- Ensure data accuracy, consistency, and integrity across reporting systems
- Own dashboard architecture and standards across the reporting portfolio, not only individual builds
- Contribute to Gold-layer/data-model requirements rather than only consuming existing tables
- Independently defend metric definitions and calculations to stakeholders
Stakeholder Communication & Translation
- Act as a communication bridge between clinical field operators and technical analytics teams
- Gather and document business requirements from non-technical stakeholders
- Translate operational needs into clear technical specifications for BI developers/data engineers
- Present findings and insights in a clear and easy-to-follow data and impact “story”
- Lead requirements-gathering sessions independently, including negotiating scope and tradeoffs with stakeholders
- Present findings to director- and VP-level audiences in addition to clinic operations
Project Management
- Manage multiple BI-related projects simultaneously, from intake through delivery
- Define scope, timelines, and deliverables in collaboration with stakeholders
- Track progress and ensure alignment with business priorities
- Identify risks and escalate issues as needed
- Own projects end-to-end from intake to delivery without day-to-day oversight
- Mentor junior analysts as the team scales
Ticketing & Request Management
- Monitor and triage incoming analytics requests via ticketing systems
- Prioritize requests based on urgency and business impact
- Coordinate with internal teams to ensure timely resolution
- Maintain documentation and status updates for all active requests
- Set triage and prioritization policy for the request pipeline, not only execute it
Essential Qualifications
- Analytical thinking and problem-solving
- Stakeholder management, executive presence, clear & confident communication
- Ability to effectively establish trust with both technical and non-technical audiences
- Attention to detail and data accuracy for high-value reporting and analyses
- Organizational and time management skills
- Adaptability in a fast-paced, multi-priority environment
- Effective prioritization and resolution of incoming tickets
- Contribution to operational improvements across clinic network
- Demonstrated ability to own a project end-to-end without a dedicated project manager
- Experience negotiating scope and priorities directly with stakeholders
Education & Experience
- 4–6 years of experience in Business Intelligence, Data Analysis, or related field
- Proficiency in Power BI, including DAX and row-level security
- Advanced SQL skills against a cloud data warehouse (Snowflake preferred), including window functions and CTEs
- Experience working with ticketing systems, Monday.com and Azure DevOps
- Healthcare or revenue-cycle (RCM) domain experience strongly preferred
Similar Jobs
Information Technology • Software
Develop and optimize Power BI dashboards, reports, data models, and visualizations using DAX and multiple data sources. Translate stakeholder requirements and complex datasets into actionable insights, analyze procurement and operational data, support forecasting and executive reporting, and maintain data accuracy, governance, security, compliance, and documentation.
Top Skills:
DaxMicrosoft 365Microsoft Power BiSharepoint Online
.png)
Analytics
Analyzes constellation capacity, customer demand, product usage, revenue, pricing, and operational performance. Maintains and improves Python- and SQL-based workflows and business intelligence datasets, develops quantitative analyses for Product and Sales teams, and translates complex data into actionable recommendations for technical and non-technical stakeholders.
Top Skills:
Geospatial DataExcelPythonRemote Sensing DataSQL
Healthtech
Owns end-to-end development and maintenance of Tableau and Amazon QuickSight dashboards for operational and executive stakeholders. Translates business needs into datasets, visualizations, and actionable insights; writes SQL for analysis and validation; collaborates with data engineers on AWS lakehouse sources; optimizes performance, validates data quality, documents dashboards, and continuously improves the BI portfolio.
Top Skills:
Amazon QuicksightAWSExcelLookerPower BISQLTableau
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
