OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.
We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.
About the Opportunity:
Opportunity Financial, LLC seeks a Sr. Associate of Corporate Strategy for a position in Chicago, IL to perform the following:
- Lead the company's customer insights efforts through management of Net Promoter Score, Public Reviews, Primary and Secondary Customer Research and Surveys, and Quantitative Data.
- Establish the strategy and process for collecting, tracking, and monitoring Net Promoter Score (or other CSAT metrics).
- Execute the CSAT metric strategy and ensure our NPS remains at industry-leading levels.
- Map out the customer journey for all products, recognizing important touch points to collect customer feedback and identifying gaps.
- Conduct feature test and brand studies to identify what customers care about, and how those can translate into product and feature enhancement ideas.
- Perform analysis of qualitative feedback captured in customer surveys, project surveys, internal surveys, focus groups, agent phone calls and more.
- Perform root cause analysis on data to determine if findings are human, product- or process- related.
- Translate data-driven findings into measurable insights and communicate them with business partners.
- Create summary presentations for senior leadership, including the CEO, on a quarterly basis to share findings and suggest growth ideas and the roadmap for the company.
- Create and inform business cases to guide Product/Partnership strategy and fuel decision-making.
- Be the lead and liaison for any third-party research projects, representing the customer perspective.
- Build relationships with all employees (regardless of level and department) and directly with our customers and collaborate with functional stakeholders to bring forward voice of the customer in all strategic decision-making.
- Help create concise customer experience policies and procedures.
- Work with Product and User Research to plan, design, and test ideas.
- Find opportunities to enhance our customer experience and make our communications related to NPS and public reviews more efficient and timelier. Telecommuting from any location is permitted.
Qualifications:
Successful candidate must have a Bachelor's degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and three years of relevant experience as a Data Analyst, Business Analyst, Consumer Insights Analyst or similar role, or in the alternative, must have a Master’s degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and one year of relevant experience as a Data Analyst, Business Analyst, Consumer Insights Analyst or similar role.
Required one-year or three-years experience listed above must include experience with conducting primary and secondary consumer and market research; experience with analyzing large datasets and generating reports / building dashboards; experience translating data insights into recommendations for the business; experience managing cross-functional teams; experience with internal and external communications; experience with email marketing; experience with survey building and analysis; experience with vendor management and due diligence; and experience with customer satisfaction scores and initiatives.
Total Rewards and Benefits:
At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.
OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEO Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at [email protected].
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.
The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.
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