OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.
We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.
About the Job:
While we are a remote working company, this position is not remote and we are seeking a skilled IT Support Analyst to join us onsite at our OppFi headquarters in Chicago. As a key member of our technology team, you will play a critical role in maintaining the integrity and security of our computer systems. The IT Support Analyst role is the first point of contact for internal customers/ employees facing technical issues. This role assists users who contact the Service Desk with incidents and service requests related to IT support, systems, hardware, software, and also supports a variety of other requests.
What you get to do:
● You will help maintain our growing fleet of devices, tools, and people of OppFi.
● Oversee IT Support for 600+ systems, with issues coming in by phone, email, remote support, and walk-up.
● Comfortable with troubleshooting issues and conducting hardware repairs to Macbooks, Windows laptops.
● SaaS management for all of our services (user account creation, deletion, and modification).
● Manage multiple IT tools including Google Apps, JIRA, Slack, Adobe, and Microsoft
● Image Windows and Mac Workstations.
● Daily responsibilities can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, deep troubleshooting, documentation and A/V needs and project management and resolving any and all internal IT support requests.
● Conduct New Hire training, including orientation on company IT platforms and tool familiarity.
What you will bring to the team:
● 1.5+years of IT or Desktop Support / System Administration.
● OS X + Windows end-user support experience.
● Familiarity with enterprise networking, basic network troubleshooting and WiFi support.
● Good problem-solving.
● A basic understanding of connecting computers to networks.
● Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary.
● On-call rotation that includes weekends.
● Chicago in-office presence required.
Total Rewards and Benefits:
At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.
OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEO Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at [email protected].
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.
The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.
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