Application Engineer: NetSuite/Salesforce

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

The Senior Application Engineer: NetSuite/Salesforce plays an important role focused on prioritizing deliverables set by the Enterprise Solutions & Applications department in partnership with the broader internal offices of PointClickCare. A continuous-improvement mindset and a positive, supportive, personality is essential to the success of this role. 

The Senior Application Engineer: NetSuite/Salesforce will be responsible for aiding the process of defining and developing the system requirements of our internal business partners. The Engineer will also lead the development of technical documentation and provide training on the systems and processes developed by the Enterprise Applications group.

This role serves as a key supporter of our NetSuite and Salesforce implementations, ensuring that customization and configuration decisions are made with the long-term health of these applications in mind.  The role will focus heavily on cross-functional team collaboration, NetSuite and Salesforce configuration/customization, and internal business unit consulting.

·       Serve as day-to-day technical platform consultant for cross-functional teams and business units such as Sales, Professional Services, Finance etc.

·       Translate business requirements and project objectives into detailed system requirements and/or use cases, technical designs and implement NetSuite and Salesforce solutions ensuring alignment with business requirements, Org health reduction of technical debt.

·       Configure NetSuite modules based on business requirements.

·       Develop SuiteScripts to extend and enhance system functionality.

·       Create and modify SuiteFlow workflows to automate business processes.

·       Determine when to use declarative versus programmatic methods adhering to industry best practices

·       Develop and maintain Apex (classes and triggers) to extend Salesforce in a scalable manner, to support business requirements

·       Design, build, implement, document and test scalable Salesforce solutions or enhanced applications while leveraging the maximum benefit from systems and minimizing technical debt.

·       Peer review, perform unit test and ensure that configurations maintain standards, integrity and reliability of core applications and integrations.

·       Maintain industry standard code documentation

·       Perform technical support processes and activities for the implementation of new or existing applications 

·       Monitor the efficiency and effectiveness of application operations and troubleshoot potential defects, as necessary 

·       Evaluate new products and services to judge their suitability for use 

·       Preliminary research and investigation of software and technologies 

·       Coach and mentor peers on Salesforce and NetSuite development best practices

·       Other duties as assigned

 

·       University degree or College diploma

·       5+ years hands-on experience as NetSuite Developer

·       2+ years hands-on experience as Salesforce Developer 

·       NetSuite Application Developer Certification preferred

·       NetSuite Administrator and Foundation certifications are preferred.

·       Expert experience of SuiteScript, SuiteFlow, SuiteTalk, and SuiteBuilder.

·       Experience with SuiteCommerce is preferred.

·       Experience working on DevOps pipelines e.g., Copado or similar

·       Experience with GitHub preferred

·       Solid understanding of Salesforce.com Sales & Service Cloud key concepts, including: Campaign Management, Lead Management, Opportunity Management, Territory Management & Case Management

·       Salesforce developer certifications preferred

·       Salesforce Administrator certifications preferred

·       Proficient in Apex, JavaScript, and VisualForce

·       Strong written and verbal communication skills

·       Strong organization, time management, and multi-tasking skills

·       Ability to communicate with technical and non-technical audiences

·       Ability to learn quickly and a continuous learning mindset preferred

 

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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