The Splunk Engineer L2 will provide operational support, engage with users on Splunk issues, conduct support sessions, and perform log onboarding among other responsibilities.
Position Overview:
- 3-5 years of Splunk experience
- Critical thinking skills
- Splunk administrator solving problems
- Handles common requests and tasks
- Interacts with large user base
Key Responsibilities:
- Engage with users experiencing Splunk problems
- Work on tickets and ITMs for Splunk issues
- Conduct screen-sharing support sessions
- Perform log onboarding into Splunk
- Configure ServiceNow and alerts
- Adjust cron expressions to reduce SVC usage
- Review internal audit logs
- Solve problems by correlating documentation and critical thinking
Required Skills and Qualifications:
- Proven experience solving Splunk problems in operational support
- Ability to work directly with end users
- Fluent in English
- Available during Eastern Standard hours (9-5)
- Data analysis skills
- Medium SPL knowledge
- Ability to write semi-complicated queries
- Strong problem-solving skills
Preferred Qualifications:
- Splunk Power User or Admin certification
- 5 years total IT experience
- 3 years in operational support role
- Hands-on Splunk administrator experience
- Basic ServiceNow knowledge
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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