Specialist, Software Sales Operations

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

We have an exciting opportunity for a Software Specialist to join our team. This individual’s primary responsibility is to act as a subject matter expert for Presidio’s Enterprise Licensing Agreement and Software Offerings, working in conjunction with the Business Development Managers, Account Teams and Inside Sales to support the software sales cycle.

Responsibilities Include:

• Provides operational coordination of the software sales lifecycle from lead to collections
• Support the existing customer install base by creating subscription modification orders as needed.
• Attends customer calls and meetings to provide operations subject matter expertise around complex software deals
• Acts as the primary internal point of contact around software transactions for functional teams including finance, billing, A/R and logistics
• Create vendor registrations and deals in order to assist the sales cycle for software offerings
• Model subscription changes to help prepare for True Forwards and customer expectations
• Remain current on all licensing and process changes related to software subscriptions and enterprise agreements
• Keeps management informed by submitting activity and results reports, such as weekly status, and monthly and annual territory analyses.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Reviews existing subscription base to plan and maintain proper renewals and sales opportunities for existing subscriptions
• Complete subscription and EA renewals for agreements within a threshold
• Create proposals within Cisco’s Enterprise Agreement Management Portal
• Complete documentation tasks for acquiring customer letters as well as end user information forms. 
• Assist business development managers with tasks to support the EA sales cycle
• Provides oversight of the quote to invoice process and provides guidance to resolve issues as needed

Preferred Skills and Professional Experience:

• 3-5+ years of Software, Licensing, or Services sales experience
• Bachelor’s degree in technology or business preferred
• Proven history in customer service satisfaction and sales achievements
• Ability to meet and exceed goals and targets
• Display excellent communication skills and unrivaled drive for task and goal-oriented initiatives
• Knowledge of Cisco Software Licensing and Features for the following Software Enterprise Agreements:
• Collaboration Licensing Agreements
• Security Enterprise Agreements
• Digital Infrastructure Licensing including Switching, Routing, and Wireless
• Data Center and Virtualization Software Agreements
• Knowledge of infrastructure as a service offerings
• An existing product knowledge and the desire to learn about new solutions

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.

Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.

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