Specialist Sales Support

This role is based at our corporate office in Mexico

This is your chance to be part of a Sales Support Team that helps achieve success for Hilton Worldwide Sales and key internal and external partnerships. You will be reporting to a Manager, on the Sales Support Team.

As a Sales Support Specialist, you'll work with Hilton Sales teams, clients, and hotels to provide program support, answer questions, audit rates, manage reporting, and ensure processes run smoothly. Your work will directly help our sellers spend more time building relationships and growing business while you help improve efficiency, accuracy, and overall performance.

This is more than an administrative role—it's an opportunity to collaborate with teams across Hilton, contribute to process improvements, support special projects, and help shape better ways of working. You'll help identify opportunities to improve processes, reduce duplicate efforts, and enhance the tools and services that support our customers and sales teams.

If you enjoy solving problems, working with a variety of partners, and analyzing data, this is a great opportunity. It allows you to improve our results, grow your skills, and be part of a collaborative, high-performing team.

What you'll do during a typical day:

• Be the go-to support partner for Hilton account owners, customers, and hotels, delivering follow-up and solutions that help improve success.
• Prioritize a dynamic workload through Salesforce and other Hilton systems, ensuring requests are handled accurately and efficiently.
• Manage shared inbox inquiries, providing exceptional service while building relationships with internal and external customers.
• Stay ahead of needs by reviewing daily priorities, identifying opportunities, and taking proactive action to support sales goals and customer needs.
• Collaborate across teams to provide coverage, improve processes, and contribute to projects that enhance productivity and enhance the customer experience.

How you'll collaborate with others:

• Collaborate and create documentation for both internal and external customers.
• Participate in recurring, informative, peer-to-peer cross-training, team-building, and cross-team events with the support teams.
• Partner with Commercial and Automation teams on Sales system improvement testing.

Deliverables you'll take ownership of:

• Participate in and help complete annual departmental objectives.
• Maintain an understanding of Hilton processes/rules/goal that pertains to your area of support.
• Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted.

You have these minimum qualifications:

• One (1) year strong administrative and support experience
• Proficiency in Microsoft Office applications including Excel
• Experience within the travel and/or sales support industry
• Fluent in English and Spanish (both written and verbal)
• Work a hybrid schedule - three (3) days onsite in our Mexico office and two (2) days working from home

It would be useful if you have:

• Experience with systems that power Hilton's sales infrastructure (e.g., Salesforce, Cvent)
• Advanced skills in Microsoft Office applications including advanced Excel functions (VLOOKUPS, Pivot Tables, etc.)

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) 
• Paid time off (PTO) – Recharge, relax, and take time for what matters most

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.