Solution Consultant WFM

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

The Presales Solution Consultant is a subject matter expert in WFM, CX, AI, and Customer Experience software. In this role the Solution Consultant will run the sales engagement through the presales process which includes: providing technical expertise, deliver product demonstrations for customers, partners, and prospects during sales engagements, lead customer discovery sessions, respond to bids, RFPs/RFIs, deliver POCs, build and deliver compelling business case that is aligned to customer’s use case order to drive license revenue and customer success. Partner with customers to help consult and define their key goals. 
Primary Objective: The Presales Solution Consultant is responsible for supporting the sales team both in Verint and Verint’s partners in meeting software and SaaS revenue targets through executing a business-driven sales methodology that links our solutions with prospect business drivers.

Principal Duties and Essential Responsibilities:

• Execute the Company’s sales strategies and support achievement of established sales quota. Sales quota will be based on assigned practice quota as well as national targets.
• Through a consultative approach use industry knowledge and best practices, coupled with knowledge of how Verint’s solutions can drive improvement to secure new business and differentiate us from our competition.
• Work in conjunction with our account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities.
• Execute customer/prospect discovery sessions, executive meetings, business case creation (including ROI) strategy sessions, roadmap workshops and review meetings with customers that lead to an on-going knowledge gathering exercise with the ultimate aim of securing additional business within the customer base or to acquire new prospects.
• Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements and needs.
• Generating detailed business reports and action plans identifying areas of strengths and weaknesses within the customers/prospects operational and business processes clearly identifying where Verint can offer operational excellence and bring clear business advantage.
• Collaborate with the customer/prospect and sales team to develop the appropriate solution bill of material to drive customer satisfaction and value.
• Work collaboratively on cross functional teams to continually provide feedback on ways Verint can improve product functionality, consulting services, training offerings and sales collateral, demo content and messaging.
• Where required, provide continuity through the hand off phase to services to ensure the customer’s expectations are met.
• Serve as a role model; mentoring the sales team, transferring skills/knowledge for solution selling as it relates to our Verint Solutions.

Minimum Requirements:

• Bachelor’s Degree in Business Administration or equivalent work experience, having been a part of a business consultancy team within a management consulting solution provider.
• 5+ years of experience in a consulting or presales role with a successful track record in the complex pre-sales process, preferably in enterprise software solution selling.
• Excellent communication skills to effectively present to a wide range of audiences, including an ability to communicate business and technical concepts clearly, effectively and convincingly through presentations and demos.
• Ability to demonstrate software to executive audiences.
• Ability to create a compelling, value-based presentations.
• Ability to interpret critical business challenges and translate to optimal business process recommendations – multi-level and organizational opportunities.
• Demonstrated history of working with customers and collaborating with extended sales teams to help complete a complex product sale.
• Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand.
• Be able to articulate proposals and return on investment to operations management buyers.
• Self-motivated and a team player.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Must possess a creative, energetic and enthusiastic presentation style.
• Must possess strong listening skills.
• Demonstrated highly developed project management and organizational skills.
• Ability and proven experience interfacing with all levels of management.
• Travel expectations are 50-60%.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel.

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Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

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