Solution Architect (Bilingual English/Spanish)

Solution Architect
Pan-American Life Insurance Group (PALIG)

Location: US Remote | Hybrid Work Opportunities Available

Language Requirement: Professional fluency in both English and Spanish required

About the Role:

Pan-American Life Insurance Group (PALIG) is seeking a collaborative and forward-thinking Solution Architect to join our Information Technology team.

In this role, you will partner with business stakeholders and delivery teams to design scalable, secure, and cost-effective solutions that align with enterprise architecture principles. Serving as a bridge between business and technology, you will translate business needs into technical designs, evaluate solution options, and contribute to high-impact enterprise initiatives.

Essential Functions:

Stakeholder Engagement & Facilitation

• Partner with business stakeholders to understand requirements, processes, and desired business outcomes
• Facilitate requirements workshops and solution design sessions across business and technology teams
• Translate business problems into technical capabilities and solution approaches
• Communicate technical concepts effectively to non-technical audiences
• Mediate trade-offs between business needs, technical constraints, and enterprise standards
• Collaborate within cross-functional teams and escalate complex stakeholder or domain conflicts to the Senior Solution Architect, as needed

Solution Design & Architecture

• Design end-to-end solutions aligned with enterprise architecture principles, standards, and patterns
• Produce clear architecture artifacts, including but not limited to context diagrams, logical and physical architecture diagrams, and integration/data flow diagrams
• Apply structured system design practices, including domain decomposition and integration pattern selection
• Design solutions with consideration for non-functional requirements such as scalability, performance, resiliency, and security
• Evaluate solution alternatives using data-driven analysis (cost, performance, complexity, and risk)
• Document architecture decisions and supporting rationale
• Incorporate feedback from the Senior Solution Architect through design reviews to ensure alignment with enterprise architecture strategy and standards

Solution Enablement & Delivery Support

• Guide engineering teams in interpreting and implementing solution designs
• Participate in Agile delivery ceremonies, design reviews, and architecture governance checkpoints, as needed
• Ensure alignment with architecture standards, integration patterns, and security requirements
• Provide clarifications and evolve designs as requirements or constraints change
• Work independently on moderately complex initiatives while seeking guidance on high-impact or cross-domain design decisions
• Collaborate with the Senior Solution Architect to validate designs and address implementation challenges

Risk, Quality & Performance Management

• Identify and assess risks related to scalability, resiliency, security, and operational performance
• Recommend mitigation strategies and design improvements
• Define and validate non-functional requirements (e.g., SLAs, performance thresholds)
• Review solution health and identify opportunities for optimization and stabilization
• Escalate high-risk architectural concerns to the Senior Solution Architect for guidance and alignment
• Participate in maintaining architecture assets and supporting governance processes, ensuring adherence to enterprise standards and policies within the Ardoq platform

Professional Development & Knowledge Sharing

• Continuously develop knowledge of architecture patterns, technologies, and industry best practices
• Contribute to architecture knowledge sharing through documentation, design reviews, and team collaboration sessions
• Apply feedback and mentorship from the Senior Solution Architect to strengthen architecture and communication skills
• Stay informed of emerging trends and evaluate their applicability to business needs
• Support team members in understanding architecture practices and standards ​

Education & Experience:

Required:

• Bachelor’s degree in Computer Science, Information Systems, or a related field, with 6+ years of experience in software engineering, solution design, or related technical roles (an additional 4 years of relevant experience may be substituted in lieu of a degree)
• Demonstrated experience contributing to system design and architecture decisions ​
• Professional proficiency in both English and Spanish (written and verbal)

Preferred:

• Life and/or Health Insurance or Financial Services experience
• AWS Solutions Architect – Associate (or equivalent) certification

Knowledge, Skills & Abilities (KSAs):

System Design & Architecture

• Ability to design scalable, distributed systems and integrations
• Understanding of API-based, event-driven, and batch integration patterns
• Knowledge of architecture frameworks and design methodologies

Analytical & Data-Driven Thinking

• Ability to evaluate solution options using structured trade-off analysis
• Experience assessing cost, performance, and risk implications of designs
• Ability to use data and metrics to support architectural decisions

Communication & Facilitation (Critical Competency)

• Professional bilingual proficiency in English and Spanish (written and verbal) required, with the ability to communicate effectively with both technical and business stakeholders across multiple regions
• Ability to create clear, structured architecture diagrams and documentation
• Strong facilitation skills for workshops and design sessions
• Ability to translate complex technical concepts into clear business terms
• Ability to mediate and align stakeholders with differing priorities

Collaboration & Delivery Alignment

• Strong collaboration with engineering teams to ensure successful implementation
• Ability to translate architecture into actionable guidance for development teams
• Effective participation in cross-functional teams across business and IT
• Ability to work within a structured governance model with guidance from a Senior Solution Architect

Adaptability & Learning

• Ability to quickly learn new technologies and business domains
• Strong problem-solving mindset with a focus on practical, implementable solutions

What We Offer:

• Competitive compensation package (base salary & bonus)
• Comprehensive benefits, including medical, dental, 401(k), paid time off, and tuition reimbursement
• Medical and dental coverage effective the first of the month following 30 days of service
• Flexible, hybrid work environment that supports work-life balance

About Us:

Pan-American Life Insurance Group (PALIG) serves the life, accident, and health insurance needs of individuals and businesses across 49 U.S. states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands through its U.S.-based member companies—Pan-American Life Insurance Company and Pan-American Assurance Company.

At PALIG, our employees are our greatest asset. We value collaboration, trust, and the confidence of our policyholders. Our long-standing commitment to excellence continues to drive our success.

Pan-American Life is an Equal Opportunity Employer and a Drug-Free Workplace.