Translates business needs into technically feasible ServiceNow solutions by eliciting requirements, documenting processes and data flows, analyzing data, and partnering with engineering and architecture. Manages backlogs, dependencies, scope, governance, and UAT activities while producing user stories, acceptance criteria, and solution artifacts. Uses authorized AI capabilities responsibly, validates outputs, supports Agile delivery, and provides data-driven insights for platform and workflow initiatives.
Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.
As a Solutions Analyst III at JPMorganChase within Infrastructure Platforms Workflow product line, you bridge product owners, business, operations, and software developers by translating business needs and data flows into clear, technically feasible solutions. You elicit and document requirements, partner on solution design, manage dependencies, and use data-driven insights to guide decisions—while operating with strong controls, clear communication, and responsible use of enterprise-authorized AI capabilities.
As a Solutions Analyst III at JPMorganChase within Infrastructure Platforms Workflow product line, you bridge product owners, business, operations, and software developers by translating business needs and data flows into clear, technically feasible solutions. You elicit and document requirements, partner on solution design, manage dependencies, and use data-driven insights to guide decisions—while operating with strong controls, clear communication, and responsible use of enterprise-authorized AI capabilities.
Job Responsibilities
- Elicit and document comprehensive business, functional, and data-flow requirements by engaging product owners, business stakeholders, and technical teams.
- Translate complex business requirements into well-structured solution options (process, data, and technical approaches) that are feasible and scalable.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate requirements synthesis, solution optioning, and architecture documentation, validating outputs and handling data according to sensitivity and security requirements.
- Produce clear artifacts (user stories, acceptance criteria, process maps, data lineage/flows) to enable accurate build and test execution.
- Partner with engineering and architecture to align requirements to platform standards, reusable patterns, and target-state designs.
- Conduct in-depth data analysis to identify trends, gaps, and opportunities; provide actionable insights that support key initiatives.
- Support delivery execution by managing dependencies, clarifying scope, and proactively resolving requirement ambiguities and changes.
- Collaborate across teams to define and maintain standards, governance processes, and documentation that align technology to business strategy.
- Coordinate and support UAT planning and execution, including test scenario definition, defect triage, and closure validation.
- Manage and refine a prioritized backlog; balance customer demand against team capacity and delivery constraints.
- Continuously enhance technical and domain knowledge, staying current on platform capabilities and best practices to propose improvements.
Required Qualifications, Capabilities, and Skills
- 3+ years of experience (or equivalent expertise) in solutions analysis, technical program delivery, product analysis, or a related field.
- Demonstrated proficiency in data analytics, including data extraction, modeling, and interpretation to support decision-making.
- Advanced data visualization capability with hands-on experience implementing and managing BI dashboards.
- Strong technical writing skills with a track record of translating complex information into clear documentation for diverse audiences.
- Advanced data fluency: ability to work with large, diverse datasets and generate insights tied to business objectives.
- Strong knowledge of Jira, including building dashboards to track and report progress.
- Experience producing high-quality requirements artifacts (user stories, acceptance criteria, process flows, data flows) that enable engineering delivery.
- Demonstrated ability to manage scope, dependencies, and ambiguity; lead through change with strong stakeholder partnership.
- Experience balancing customer demands against team capacity to produce and manage a prioritized backlog of requirements.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support solutions analysis workflows with strong validation habits and awareness of data sensitivity. (mandatory)
- Ability to review and validate AI-assisted analyses and recommendations before use, escalating when uncertain and following data handling expectations.
Preferred Qualifications, Capabilities, and Skills
- Experience working with the ServiceNow platform (requirements, workflows, or reporting).
- ServiceNow Certified System Administrator (CSA).
- Experience working with Agile delivery (Scrum/Kanban) and iterative refinement of requirements.
- Working knowledge of APIs/integrations and how requirements translate into interface contracts and error handling.
- Familiarity with operational readiness concepts (runbooks, controls, change/release considerations).
- Experience with process modeling techniques/tools (e.g., BPMN-style mapping) and data-flow documentation.
- Exposure to governance/standards documentation (e.g., definitions of done, templates, policy/controls alignment).
FEDERAL DEPOSIT INSURANCE ACT
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Similar Jobs
Big Data • Information Technology • Software • Analytics • Energy
Own the full sales cycle for Enverus SaaS, data analytics, and subscription solutions targeting private equity and financial services customers. Generate new business, expand existing accounts, engage executive and technical buyers, negotiate contracts, forecast sales, achieve quotas, and develop account plans. Collaborate with marketing, business development, product specialists, analysts, sales engineers, and customer success. Represent Enverus at industry events and educate clients on energy technology solutions.
Top Skills:
Crm SystemsData AnalyticsGenerative AiSaaSSales Tools
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead Dynatrace’s product-led growth strategy across marketing, product, and sales. Own acquisition, activation, adoption, monetization, and retention metrics; optimize the product funnel; manage experimentation and lifecycle marketing programs; build performance dashboards; communicate insights to executives; and mentor Growth Marketing Managers.
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Design and implement ASICs for mission-critical aerospace and space applications. Responsibilities include synthesis, static timing analysis, timing constraint management, floorplanning, power and timing convergence, equivalence checking, ECOs, chip integration, signoff, tapeout, and automation. The role collaborates with RTL, verification, DFT, architecture, and external backend teams while troubleshooting cross-domain timing issues and improving physical design methodologies.
Top Skills:
AsicClock Tree SynthesisCpfDftEcoEda ToolsFloorplanningLogic SynthesisPerlPhysical DesignPhysical VerificationPlace And RoutePythonSocStatic Timing AnalysisTclUpf
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
