The SnapLogic Support Engineer provides L2/L3 support for integrations, monitors integration jobs, resolves data issues, performs root cause analysis, and engages with business users and vendors.
This is a remote position.
Job SummaryWe are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.
The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.
- Provide L2/L3 support for SnapLogic integrations and data pipelines.
- Monitor integration jobs, scheduled tasks, and production interfaces.
- Investigate and resolve integration failures, data issues, and performance bottlenecks.
- Perform root cause analysis (RCA) and implement corrective actions.
- Support API integrations, REST/SOA services, and file-based interfaces.
- Troubleshoot data transformation, mapping, and routing issues.
- Work closely with business users, application teams, and external vendors to resolve incidents.
- Support deployment activities and post-release validations.
- Monitor error queues, logs, and alerts to ensure integration stability.
- Create and maintain support documentation, knowledge articles, and operational runbooks.
- Participate in on-call support and production issue management.
- 3+ years of experience in Application Support or Integration Support.
- Hands-on experience with SnapLogic pipelines and workflows.
- Good understanding of ETL, data integration, and API concepts.
- Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
- Strong SQL skills for data validation and troubleshooting.
- Experience with incident management and ticketing tools such as ServiceNow or Jira.
- Good understanding of integration monitoring and error handling.
- Strong analytical and problem-solving skills.
- Experience with ERP, CRM, WMS, or Supply Chain applications.
- Exposure to cloud platforms such as AWS or Azure.
- Knowledge of API Management and middleware platforms.
- Experience with scheduling, automation, and batch processing.
- Familiarity with warehouse and logistics business processes.
Similar Jobs
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Lead technical strategy and architect winning solutions for major DoD captures from shaping through proposal and program standup. Own technical volume, build high-performance teams, integrate partners, drive compliance and evaluator-focused narratives, and use AI and modern engineering practices to differentiate proposals.
Top Skills:
Ai CopilotsAWSAzureCommand And Control (C2) SystemsDevsecopsDod Systems IntegrationGenerative AiLlmsModel-Based Systems Engineering (Mbse)Shipley (Capture Methodology)
AdTech • Automotive • Big Data • Consumer Web
Lead product development for Edmunds' digital advertising offerings for auto dealers. Write user and technical stories, collaborate with engineering and design, run A/B and multivariate tests, scale ad products across client accounts, and build attribution-focused reporting and dashboards to improve revenue, retention, and client engagement.
Top Skills:
Adobe AnalyticsAmplitudeGoogle AnalyticsSQLTableau
Edtech • Fintech • Payments • Social Impact • Financial Services • Big Data Analytics
Design, prototype, and deploy LLM-powered agents, RAG workflows, and automations that accelerate internal teams and customer-facing product features. Integrate AI systems with SaaS tools, build reusable components and evaluation frameworks, embed with business teams to deliver measurable outcomes, and establish standards for responsible AI, monitoring, and cost control across the company.
Top Skills:
Agent FrameworksAnthropic ClaudeAPIsEmbeddingsGoogle WorkspaceHeliconeHubspotJIRALangchainLangfuseLanggraphLangsmithLlamaindexLlmsLow-Code AutomationMakeN8NOpenaiOpenai EvalsPythonRagRpaSalesforceSlackUipathVector DatabasesWebhooksZapier
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
