SMB Account Manager

Location; NYC or LA

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Who We Are:

X is creating a world-class team of media professionals, and seeking an experienced SMB Account Specialist to develop both our Managed and Self-Serve clients. In this role, you will provide strategic support to SMB’s highest value customers, help them succeed on X and enable their revenue growth through proactive outreach, account optimizations and upsell opportunities. You will perform a combination of Account Manager and Client Partner roles for a set book of business each quarter while aiming to achieve quarterly targets.

What You’ll Do:

• Drive revenue for X by developing trusted relationships and partnerships with your customers

• Partner closely with new and existing customers to use X to solve their marketing and advertising challenges

• Deliver compelling sales pitches to show how X’s advertising products can be used to connect with their customers and grow their business

• Regularly update your customers on new X products as well as best practice utilization for their businesses

• Help your customers create and execute effective campaigns, measure results, and renew partnerships to drive revenue growth.

• Use internal tools, dashboards, and key performance metrics to analyze and improve advertising programs and deliver against client’s objectives.

• Provide feedback to X’s product and internal tools teams to help us scale our services and advertising platform.

• Resolve campaign issues in a timely and productive manner by identifying and implementing process improvements.

Who You Are:

• 2+ years of experience managing digital marketing programs for advertisers or their agencies

• Demonstrated ability to create, develop, and enhance customer relationships

• Ability to manage large portfolio of customers and executing successful strategies at scale

• Proven track record translating marketing objectives into results for advertisers. Demonstrated experience effectively optimizing marketing campaigns by analyzing performance and recommending adjustments to key performance drivers.

• Excellent communication and presentation skills, attention to detail, and a bias for proactively resolving issues

• Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision

• Must have strong understanding of digital marketplace and understanding of the competitive landscape in which we operate

• Ability to build sales narratives and present insights that support customer needs

• BA / BS degree or equivalent experience