Small Business Sales Manager - Executive Director - Payments

Job Description
You will have overall responsibility for leading the Small Business Sales Team in Canada, being responsible for executing on all merchant acquisition activity across the assigned segment. You will build a strong business culture and collaborate with key stakeholders across the Merchant Services business and across the firm with a focus on maximizing relationships with key strategic customers and partners, developing a strong pipeline of new business and delivering the firm to our customers.
You will be responsible for achieving specific revenue, volume, and client acquisition goals and will lead a diverse and geographically dispersed team to deliver against these goals. The successful candidate will define and drive the overall Small Business Sales strategy for the region, and will also collaborate with cross-functional partners to ensure strong alignment. This position also works closely and collaboratively with the broader leadership team, including those leading Product , Operations, Technology and all other enablement functions including Chase's shared services such as HR, Controls, Compliance, Risk and Legal.
Job Responsibilities:

• Define and implement the Small Business Sales strategy to achieve revenue and market share growth across all channels.
• Lead a team of over 50 people, setting vision and structure for client delivery aligned with firm goals.
• Ensure engagement and alignment with referral partners and deliver growth through direct sales, digital acquisition, and distribution partnerships.
• Actively participate in the Canadian leadership team, collaborating across multiple business functions.
• Represent Chase Payment Solutions in Canada, engaging with customers and trade organizations.
• Establish effective internal controls and risk management in collaboration with control partners.
• Develop a high-performing team through performance management and coaching.

Experience Requirements:

• 10+ years in sales management and leadership, with expertise in sales strategy and operational execution.
• Proven experience in the payments industry or technology-enabled sectors, with a strong track record of results.
• Experience managing large, dispersed teams and negotiating complex agreements.
• Ability to attract, retain, and develop employees.

Skill Requirements:

• Strong business development skills and experience building high-performance sales teams.
• Expertise in optimizing distribution channels and migrating businesses to digital models.
• Ability to lead diverse teams across regions and manage change effectively.
• Strong interpersonal skills and ability to work across functions.
• Experienced P&L leader with strategic skills to translate strategy into action.
• Strong communication skills, including public speaking.
• Undergraduate degree required; advanced degree preferred.
• Ability to travel up to 30% of the time.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.