Site Leader
POSITION PROFILE
Accountable for the daily operations of small-site and acts as a go to person for a small team by
reporting and escalating facility related issues to assigned leadership; assists in maintaining
acceptable profit levels and ensures that customer service level expectations are met. Responsible for
performing the contracted office services including, but not limited to: Mail services. The Site Leader is the point
person on site for customer issues and contract compliance for sites with no Site Manager assigned. Additionally,
the Site Leader is responsible for the safe, accurate, and timely delivery and pickup of packages throughout the
client campus while providing excellent customer service. This is a physically active, driving-based role that
requires reliability, attention to detail, and basic technical proficiency.
Key Responsibilities
- Deliver and retrieve packages throughout the client campus in a timely and accurate manner
- Perform shipping and receiving duties, including processing inbound and outbound packages (Domestic & International)
- Provide friendly, professional customer service to clients and staff
- Use company-issued iPhone and tracking systems to scan, log, and track packages
- Communicate with team members and dispatch using Slack or similar messaging tools
- Utilize basic computer applications, including limited use of Excel and Outlook
- Follow all safety, traffic, and company policies and procedures
Physical Requirements
- Walk up to approximately 5 miles per day
- Lift, carry, and move packages weighing up to 50 pounds
- Perform frequent standing, walking, bending, reaching, and lifting
Qualifications
- Valid driver’s license with a clean driving record
- Comfortable using smartphone technology and package tracking systems
- Basic knowledge of Excel, Outlook, and messaging tools such as Slack
- Strong customer service and communication skills
- Ability to work independently and manage time effectively
Work Environment
- Physically active, campus-based delivery and shipping/receiving setting
- Combination of indoor and outdoor work
- Fast-paced, customer-focused role
Working Conditions, Mental and Physical Demands
- Daily in-person and telephone interaction with customers, employees, and managers
- Daily contact with various carriers
- Work under tight deadlines and quick turnaround times, which may result in elevated stress levels
- Physical demands include prolonged standing, walking, bending, lifting up to 50 lbs, and pushing or pulling wheeled equipment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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