Jobs at Ricoh Global Services

Manages daily operations for a single-person office services site, including mailroom, copy, scanning, courier, reception, shipping, and hospitality services. Operates office and mail equipment, handles customer interactions, manages work orders, inventory, vendors, reports, conference room resources, and service-level commitments. Requires basic technical aptitude, customer service skills, communication abilities, and occasional physical handling of materials up to 50 pounds.

Manage daily operations of a small-to-medium site and supervise a small team. Oversee contracted services (print, mail, courier, hospitality), meet SLAs and production targets, maintain customer relationships, drive staff development and performance management, and ensure operational quality and compliance.

Sell Ricoh hardware, software, and services to enterprise accounts in an assigned territory. Develop customer segmentation and penetration strategies, win new business, grow existing accounts, present demos and proposals, maintain CRM records, and meet gross profit targets. Territory requires regular customer site visits and occasional overnight travel.

Provide hands-on legal office support including copying, scanning, OCR, file formatting, FTP transfers, mail/shipments, records management, conference setup, receptionist backup, and light facilities tasks. Interact with attorneys, paralegals, and vendors; maintain billing logs, perform quality checks on copiers, handle confidential/time-sensitive documents, and assist with off-site trials and moves. May require occasional overtime and travel between offices.

Provide on-site legal office support operating high-volume copiers, scanners, and mail equipment; perform scanning, OCR, FTP transfers, bindery, filing, shipping/receiving, and customer service for legal staff while maintaining equipment, inventory, and quality controls.

Develops demand and manages complex sales opportunities for integrated workflow, outsourcing, and business process solutions. Builds relationships with C-suite stakeholders, leads capture efforts and technical bids, shapes client requirements, creates differentiated value propositions, and manages pursuits through close. Coordinates internal teams and vendors, develops business cases, performs competitive and market analysis, and ensures effective project handoffs while addressing enterprise IT and business process objectives.

Lead portfolio strategy and product lifecycle for B2B SaaS services: launch, position, price, and retire products. Provide SME guidance, market research, competitive analysis, sales enablement, roadmaps, forecasts, and cross-functional collaboration to drive revenue and product performance.

Lead and close complex enterprise workflow, integration, and outsourcing sales. Build C-suite relationships, develop value propositions and capture strategies, manage multi-year pursuits, coordinate cross-functional teams, and deliver solutions that meet client business and IT requirements.

Join a talent community for managed services and office operations roles. Opportunities likely span managed services delivery, office administration, facilities coordination, vendor management, and general operational support.