Jobs at Ricoh Global Services

Provide mail, package, and office services in a legal environment: manage incoming/outgoing mail, reproduction, scanning, batch printing, file conversion/encryption, and billing logs. Troubleshoot copier/equipment, support meeting room setups, assist with moves and light maintenance, handle confidential/time-sensitive documents, and deliver exceptional customer service under tight deadlines.

Lead day-to-day operations of a small legal site, coach and develop staff, manage client relationships, ensure compliance and quality, use data to drive improvements, and resolve employee or client issues professionally.

Manage daily operations at a small client site: deliver and retrieve packages campus-wide, perform shipping/receiving (domestic & international), maintain tracking via smartphone systems, provide customer service, and ensure contract compliance and safety. Role is physically active and driving-based, requiring attention to detail and basic computer proficiency.

Provide onsite legal print and workplace services: customer support, equipment troubleshooting, scanning and batch printing (Adobe Acrobat Pro), file conversion/encryption, mail/package distribution, maintain copier areas, manage billing logs, assist with meeting rooms, light maintenance, and handle confidential/time-sensitive documents.

Sell Ricoh hardware, software, and services to enterprise accounts in an assigned territory. Develop customer segmentation and penetration strategies, win new business, grow existing accounts, present demos and proposals, maintain CRM records, and meet gross profit targets. Territory requires regular customer site visits and occasional overnight travel.

Provide hands-on deskside and operational support in a legal office: basic IT troubleshooting (hardware, Windows 10, M365), A/V setup, copy/scan/print production, mail and records handling, receptionist and hospitality backup, inventory/spares management, ticket documentation, and escalation liaison between Firm IT, Help Desk, and clients.

Lead portfolio strategy and product lifecycle for B2B SaaS services: launch, position, price, and retire products. Provide SME guidance, market research, competitive analysis, sales enablement, roadmaps, forecasts, and cross-functional collaboration to drive revenue and product performance.

Lead document scanner portfolio strategy and GTM to drive revenue and gross profit. Coordinate cross-functional teams, manage product lifecycle, forecasting, competitive analysis, budgeting, and supplier considerations; represent the company at industry events and apply customer insights to optimize portfolio performance.

Drive business development and solution selling within assigned accounts by building relationships with decision-makers, uncovering opportunities, and presenting consultative Ricoh solutions. Manage multiple accounts, articulate financial and operational impact, and travel approximately 20% for customer engagements.

Join a talent community for managed services and office operations roles. Opportunities likely span managed services delivery, office administration, facilities coordination, vendor management, and general operational support.

Lead and close complex enterprise workflow, integration, and outsourcing sales. Build C-suite relationships, develop value propositions and capture strategies, manage multi-year pursuits, coordinate cross-functional teams, and deliver solutions that meet client business and IT requirements.

Sell Ricoh hardware, software, and services to federal accounts (DoD, VA, civilian). Develop consultative solutions, manage managed print strategy, close deals, coordinate post-sale implementation, track account activity, and meet revenue targets while growing market share.