ServiceNow Solution Architect

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

ServiceNow Solution Architect

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

We are seeking a highly experienced and certified ServiceNow Architect to lead the design and integration of ServiceNow solutions for Solventum Health Information System. The ideal candidate will possess an in-depth understanding of the ServiceNow platform's capabilities and its integration with third-party technologies. The candidate must have experience with ServiceNow modules, including ITSM, ITOM, CSM, and SPM. Additionally, the candidate should exhibit strong communication, presentation, and writing skills to engage with stakeholders.

RESPONSIBILITIES AND DUTIES:

• Collaborate with internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions.

• Create detailed technical designs that align with short—and long-term needs and effectively leverage the capabilities of the ServiceNow platform and integration with third-party technologies.

• Design quality assurance plans and ensure the technical deliverables meet quality standards and adhere to best practices.

• Ensure that the end-to-end implementation of ServiceNow follows industry best practices.

• The ServiceNow Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations, and the platform's health.

• Participate in configuring new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases while ensuring product users understand and adhere to systems security policies and procedures.

• Serves as Subject matter expert for ServiceNow platform responsible for the overarching technical oversight, architecture, and construction efforts.

• Serves as an Advocate for the ServiceNow platform, utilizing best solution design and architecture practices.

• Working with engineers, developers, and platform owners to set the platform's technical direction and strategic objectives.

• Develops effective governance, oversees technical resources, mitigates risk, monitors quality, security, etc., and ensures success in executing these areas.

• Advance security measures to meet evolving compliance requirements, implementing robust protocols to maintain secure environments.

• Remain up-to-date on the latest advancements in ServiceNow, continually enhancing your expertise to provide state-of-the-art solutions.

• Serve as overall ServiceNow Program manager.

• Delivery enhanced the system value of the ServiceNow platform by leveraging AI technology.   

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree in relevant field and 5+ years of experience implementing or architecting ServiceNow solutions.

• Extensive experience across the ServiceNow platform and with integrated third-party technologies.

• Proficiency in scripting languages and designing complex solutions.

• Proven ability to manage multiple complex tasks simultaneously in a fast-paced environment.

• Good understanding of ITIL v3v4 processes

In addition to the above requirements, the following are also required:

• Hands-on experience implementing or architecting ServiceNow applications.

• ServiceNow Certified Master Architect.

• Certified Technical Architect and ServiceNow Certified System Administrator.

• Can work independently and collaboratively with internal stakeholders and delivery teams on implementations and remote services

• Exceptional problem-solving, critical thinking, and communication skills.

• Certified PMP

Location: Remote
Travel Requirements: May include up to 10% travel
Relocation: is not approved
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $160,284 - $195,903, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.