Configure and maintain ServiceNow Discovery, MID Servers, credentials, CMDB structures, CI relationships, reconciliation rules, and CSDM compliance. Troubleshoot discovery issues, integrate external data sources, support Service Mapping, monitor data quality, develop dashboards, and contribute to audits, upgrades, and lifecycle management. Collaborate with architects, infrastructure teams, and application owners to ensure accurate visibility into IT assets and services.
Position Summary:
Key Responsibilities:
Preferred Qualifications:
We are seeking a dedicated ServiceNow Discovery Analyst with a strong focus on CMDB and Discovery to support the implementation, enhancement, and operational stability of our Configuration Management Database and related discovery/integration processes. The ideal candidate will have hands-on experience configuring ServiceNow Discovery, managing CI data, and aligning with the Common Service Data Model (CSDM) to ensure accurate, trusted, and actionable data within the platform.
This role will work closely with ServiceNow architects, infrastructure teams, and application owners to ensure comprehensive and reliable visibility into IT assets and services.
Key Responsibilities:
- Develop, configure, and maintain ServiceNow Discovery, MID Servers, and credential management
- Manage and optimize CMDB class structures, CI relationships, and reconciliation rules
- Ensure CMDB data quality, completeness, and compliance with the Common Service Data Model (CSDM)
- Troubleshoot discovery errors and CI population issues using logs, probes, sensors, and patterns
- Integrate with external data sources using Integration Hub, REST/SOAP APIs, or import sets to enrich CI data
- Collaborate with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs
- Assist with Service Mapping and infrastructure dependency modeling as needed
- Participate in audits, compliance reviews, and service lifecycle management processes
- Support CMDB-related KPIs and dashboard development
Contribute to platform upgrades, health monitoring, and lifecycle support of Discovery components
- 3+ years of hands-on ServiceNow development experience, including CMDB and Discovery
- Experience deploying and managing MID Servers, credentials, and discovery probes/patterns
- Strong understanding of CMDB data model, CSDM framework, and CI lifecycle management
- Proficiency in ServiceNow scripting: Business Rules, Script Includes, and Glide APIs
- Familiarity with networking concepts, infrastructure components, and virtualization technologies
- Experience with troubleshooting discovery issues, logs, and CI reconciliation
- ServiceNow Certified System Administrator (CSA)
- Strong analytical, documentation, and communication skills
Preferred Qualifications:
- ServiceNow Discovery and CMDB certifications
- Experience with Service Mapping, Event Management, or ITOM Visibility
- Familiarity with data normalization, transformation maps, and reconciliation processes
- Knowledge of asset lifecycle and ITAM integration points
- Exposure to hybrid cloud environments and third-party integration platforms
Similar Jobs
Other • Utilities
Acquire new small-business accounts through prospecting, cold calling, networking, lead generation, and referrals. Recommend tailored wireless products and services, negotiate and close deals, manage sales funnels, report forecasts, and meet monthly quotas. The role requires customer relationship management, solution-based selling, communication, negotiation, and participation in product training and sales meetings.
Top Skills:
Sales Force AutomationWireless Telecommunications
Other • Utilities
Acquire new small-business accounts through prospecting, cold calling, networking, lead generation, and referrals. Sell T-Mobile wireless products and services using solution-based selling, analyze customer needs, develop proposals, negotiate terms, and close deals. Manage sales funnels, forecasts, and activity reporting through sales automation tools while meeting monthly quotas and developing customer relationship skills.
Other • Utilities
Acquire new small and medium-sized business accounts through prospecting, cold calling, networking, referrals, and lead generation. Sell wireless products, services, and solutions by analyzing customer needs, tailoring recommendations, negotiating, and closing deals. Manage sales funnels, report activities and forecasts, meet monthly quotas, and develop skills through training and leadership coaching.
Top Skills:
Data ServicesSales Force AutomationWireless Telecommunications
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
