Lead requirements gathering, process design, gap analysis, user story development, and functional specifications for federal ServiceNow implementations. Facilitate stakeholder workshops, define Agile processes, review requirements and designs, mentor junior staff, create process maps and data models, and ensure compliance with federal accessibility and security standards. Develop UAT plans, coordinate testing, and produce SOPs, user guides, and training materials while advising clients on ServiceNow best practices.
LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position.
- Location: Fully Remote (EST hours)
- Job Type: Full-time
- Salary: $110,000–$130,000 annually, based on experience
- Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance
- Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
- Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.
- Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality.
- Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program.
- Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning.
- Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth.
- Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team.
- Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.
- Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt.
- Collaborate with System Architects to ensure functional designs are technically feasible.
- Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls.
- Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel.
- Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks.
- U.S. Citizenship
- Ability to obtain and maintain a Secret Level security clearance.
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
- Experience working in an Agile/Scrum environment.
- Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
- Proficiency in Visio, LucidChart, or similar tools for process mapping.
- ServiceNow Certified System Administrator (CSA) - REQUIRED
- ITIL v4 Foundation (or higher).
- Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).
Why Join LightFeather?
At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.
LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Senior Business Systems Analyst will leverage ServiceNow for automation, aligning solutions with business needs, enhancing user experience and driving AI-assisted solutions.
Top Skills:
AIAutomationCsmEmployee CenterFlow DesignerGenaiHrsdItsmServicenowVirtual Agent
Beauty • Robotics • Design • Appliances • Manufacturing
Own global compensation cycle administration, system configuration, benchmarking, job architecture, salary structures, pay reporting, equity support, and compensation analysis across the Americas, EMEA, and APAC. Partner with HR, recruiting, payroll, legal, finance, and managers on offers, promotions, pay equity, and transparency requirements. Improve compensation operations through AI and automation, maintain data integrity, and deliver training and communications on compensation programs.
Top Skills:
Artificial IntelligenceAutomationBusiness IntelligenceFidelity PswGoogle SheetsMercerExcelOracle HcmPaveRadford
Beauty • Robotics • Design • Appliances • Manufacturing
Own end-to-end data products, including source onboarding, API and file-feed ingestion, orchestration, incremental and idempotent pipelines, Snowflake and dbt Cloud modeling, testing, documentation, alerting, and production reliability. Establish engineering standards, manage secrets and governance, use AI coding tools responsibly, collaborate with vendors and stakeholders, and mentor junior engineers.
Top Skills:
AirflowAmazon S3DagsterDbt CloudGitJinjaPythonRest ApisSftpSnowflakeSQL
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
