Entry-level role supporting service delivery teams in telecommunications: build stakeholder relationships, participate in customer meetings, track delivery activities and action items, learn SLAs and contracts, identify risks, and collaborate with local and global teams while learning Ericsson tools and processes.
Our Exciting Opportunity
Are you a recent graduate looking to start your career in telecommunications and customer operations?
Join Ericsson's Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals. This role is designed for graduates who are eager to learn, build strong stakeholder management skills, and develop a solid understanding of how services are delivered to customers.
You will receive support, training, and mentoring while building a foundation for a future career in Service Delivery Management.
You will:• Support the team in delivering services to customers• Build relationships with internal stakeholders and customers• Participate in customer meetings and follow-up activities• Help track service delivery activities and action items• Learn how Service Level Agreements (SLAs) and customer contracts work• Collaborate with local and global teams• Identify and raise potential risks or issues to the team• Learn Ericsson's tools, processes, and ways of working
To be successful in the role you have:• A recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field• Strong communication and interpersonal skills• A customer-focused mindset• Curiosity and willingness to learn• Good problem-solving and organizational skills• Ability to work collaboratively in a team environment• Fluency in English, both written and spoken
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Kingdom (GB) || Reading
Req ID: 786724
Are you a recent graduate looking to start your career in telecommunications and customer operations?
Join Ericsson's Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals. This role is designed for graduates who are eager to learn, build strong stakeholder management skills, and develop a solid understanding of how services are delivered to customers.
You will receive support, training, and mentoring while building a foundation for a future career in Service Delivery Management.
You will:• Support the team in delivering services to customers• Build relationships with internal stakeholders and customers• Participate in customer meetings and follow-up activities• Help track service delivery activities and action items• Learn how Service Level Agreements (SLAs) and customer contracts work• Collaborate with local and global teams• Identify and raise potential risks or issues to the team• Learn Ericsson's tools, processes, and ways of working
To be successful in the role you have:• A recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field• Strong communication and interpersonal skills• A customer-focused mindset• Curiosity and willingness to learn• Good problem-solving and organizational skills• Ability to work collaboratively in a team environment• Fluency in English, both written and spoken
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Kingdom (GB) || Reading
Req ID: 786724
Ericsson Irvine, California, USA Office
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Master-planned, clean and green with strong tech presence. Close to trails, shopping centres and safe residential areas. Easy commute and access to Orange County beaches and outdoor life.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
