Senior Technical Writer

LaunchDarkly is looking for someone to join our small-but-mighty docs team. This is a high-impact role for a mid-senior individual contributor. The docs team sits in the Developer Experience section of the Technology org. This position reports up to the technical writing manager.

This role is on the “technical” end of “technical writer.” Successful applicants will be able to write and review code samples in various languages for our SDK docs and technical guides. You may have been a software developer or other kind of engineer, or you may have a CS or other technical degree. But you’re not just a technical hire–if you’re a good fit for this role, you’ll care deeply about the power of the written word and what makes a great reader experience. You’ll be a motivated self-starter who is able to collaborate cross-functionally, give and receive feedback gracefully, and always wants to learn something new.

In this role, you'll contribute to LaunchDarkly’s product, SDK, and API documentation, as well as other technical content. You'll help us tackle some of the documentation problems of a mid-stage startup, like creating processes to help the docs team work effectively with a high-velocity product org, exploring ways to improve our existing content with LLMs and AI, and shipping some of the best docs around.

This is a fully remote position. You can live anywhere in the US, but must be able to travel to the San Francisco Bay Area at least once per year.

• Write, edit, maintain, and improve the LaunchDarkly product, API, and SDK documentation, including procedure-based feature documentation, use-case-driven narrative guides, and technical topics sourced from engineering contributors.

• Work with product managers, developers, and designers to write and edit documentation for new features.

• Work with the docs team to scope, plan, and implement upgrades and content improvements to the docs site.

• Work with support, developer advocates, and customer success to address customer pain with documentation updates and improvements.

• Respond to feedback on existing docs in a timely, effective manner.

• You must have very strong writing and editing skills.

• You must have 5-7 years of technical writing experience and/or a degree in a tech field or related industry. Don’t panic about this part – your experience is more important than any specific job title you’ve had.

• You must have a strong technical background, possibly as a software developer. This role will require you to write and review code as well as documentation.

• You’re excellent at distilling technical and UX requirements into documentation plans and deliverables. You do not need an outline handed to you–you can take your notes from a team meeting and act on them on your own.

• You’re equally strong working on your own or in a friendly, collaborative, close-knit team.

• You must be conversational in Markdown and/or HTML, Git, GitHub, common CI/CD tools, and workflows based in version control tools.

• Nice to have: Familiarity with AI-based code and content management tools, like Copilot and Claude.

• Nice to have: Familiarity with Postman and OpenAPI specifications.

• Nice to have: Proficiency in any programming language is a plus.

Pay:

Target pay ranges based on Geographic Zones* for Level 4: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $133,000 - $182,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $119,000 - $164,000**
• Zone 3: All other US locations - $113,000 - $155,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected]. 

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Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.