Web Content Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics — including pricing, scarcity reports, and historic sales data — accessible to every collector, old or new. Our engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization. We're seeking engineers to utilize advanced technology in agile settings, with a focus on improving the customer experience for every collector. 

Our Product and Design teams are helping to create a seamless user experience across various platforms to provide the most trusted services and delightful experiences for grading, protecting, managing, buying, selling, and sharing collectibles. Our grading operation processes millions of collectibles a year and serves as a research hub for collectors across collectible categories. By leading the standards in the collectibles industry, we have earned customer trust that we can leverage across our expanded product offerings such as PSA Vault, the official vault for eBay.

We’re looking for a Web Content Manager to join our Marketing Team to to lead the planning, execution, and optimization of marketing-owned pages across our US and International websites. You’ll own our CMS, manage the publishing calendar across multiple teams, and collaborate with Marketing, Product, Design, Copy, and Engineering to build and maintain high-impact, on-brand pages.

This role sits at the intersection of storytelling and systems—balancing creativity, strategy, marketing best practices, and operational rigor to deliver an exceptional web experience for our customers. It’s a fit for someone fluent in web culture and digital trends, with a sharp understanding of how to craft experiences that resonate emotionally and drive conversion.

You’ll report to the Marketing Ops Development Lead and work remotely, or hybrid at our Jersey City, NJ or Santa Ana, CA office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You’ll Do:

• CMS Ownership: Serve as the primary owner of our CMS (Contentful), managing structure, publishing workflows, taxonomy, and governance, QA; train and support internal stakeholders in content operations

• Content Development: Lead cross-functional page creation from intake through go-live, partnering closely with designers and copywriters; work with Brand, Product and Tech teams to align messaging, support feature launches, and ensure consistency across U.S. and international websites

• Content Governance: Champion a customer-first approach to web UX and storytelling, recommending strategic updates and enhancements while maintaining brand excellence across all marketing-owned web experiences; ensure alignment across multiple regions and business units.

• Content Optimization: Conduct analysis to identify opportunities and issues, implement technical SEO recommendations, and maintain data layer integrations to support advanced tracking

• Publishing Calendar: Build and maintain a publishing calendar and site roadmap to align with campaigns, launches, and seasonal priorities

• Vendor & Team Management: Manage partnership with vendors associated with our web and CMS platform

Who You Are:

• 4–6+ years of experience in content strategy, digital content management, web content management, site operations, or digital experience roles

• Proven experience working with CMS platforms—familiarity with Contentful is strongly preferred

• Skilled at working across creative and technical functions—comfortable briefing designers, copywriters, and developers

• Demonstrated ability to work autonomously in a fast-paced environment, effectively managing workload, priorities, and stakeholder expectations with minimal supervision. Proven track record as a self-starter who identifies and executes on needs and opportunities without direct guidance

• Excellent taste and instincts with an uncompromising eye for brand presentation, visual communication, quality messaging, and consistency

• Strong attention to detail, project management and organizational skills with experience owning content workflows

• Familiarity with strategic and technical SEO best practices

Nice to Haves:

• Bachelor’s degree in Marketing, Communications, or a related field

• Proficiency in building and customizing templates and structured content in Contentful (including working with Content Models & Components)

• Experience implementing technical SEO recommendations (metadata management, structured data markup, page speed optimization, crawl/index management)

• Experience managing multilingual or international content at scale

• Familiarity with A/B testing, personalization, or content localization tools

• Strong understanding of web tagging solutions, event/data schema planning, and integrating analytics platforms (i.e. GA4)

• Experience in B2B SaaS, fintech, or other complex product environments

Salary Range: The salary range for this position is $90,000 - $125,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

#LI-remote #BI-remote #BI-hybrid

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We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

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If you are based in California, you can read information for California residents here.