Senior Systems Engineer

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!  
 

We are looking for an experienced Sr. Systems Engineer with Atlassian Development experience to support our B2B Products with as we leverage Atlassian Cloud and its surrounding ecosystem, including plugins, integrations, and platform applications.  Responsibilities include all aspects of development, support, configuration, and automation for these business-critical applications and support of ongoing project work to implement Atlassian Cloud products. 

What You’ll Do: 

• Implement Atlassian Cloud features by driving technical aspects of the implementation, including data, plugins, infrastructure, and functionality. 

• Architect business-critical functionality for users as needed by coding, prototyping, scripting, or outlining solutions. 
  Create, manage, and support all administrative functions associated with the Atlassian Cloud product suite. 

• Develop all critical aspects of Atlassian Cloud tooling including but not limited to application development, workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations. 

• Investigate and perform advanced troubleshooting for reported issues in B2B products. Manage escalations with internal or third-party support, as required. 

• Gather requirements for business processes and determine ways to optimize and improve software setup and workflows, as well as identify where functionality needs to improve to meet user requests.  Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs with B2B products. 

• Serve as subject matter expert for B2B products and support teams across the organization that use B2B products to manage their work. 

• Research products including vendor roadmap that can be used for continuous improvements. 

• Evaluate and recommend new plugins/applications to enhance B2B functionality, including installing, managing, and administering gplugins/applications. 

• Understand systems architecture to identify upstream and downstream impacts when implementing solutions. 

• Create and maintain documentation on Atlassian Cloud product configurations, automations, and processes to facilitate change management and training for internal teams. 

• Work closely with other Disney teams and vendors on maintenance, troubleshooting, and upgrades. 

• Refine current Jira processes to be more streamlined and uniform for teams. 

• Execute Production deployments during non-business hours. 

• Must have customer-service driven mindset with strong relationship building skills. 

Required Skills & Qualifications: 

• Minimum of 5+ years of job experience in a large Atlassian environment (~10,000 users) 

• Experience with Atlassian Cloud product suite 

• Expertise in Forge App Development and coding best practices for Atlassian Cloud 

• Proficient knowledge and coding/scripting experience using Python, Groovy, or similar languages 

• Expert with REST API and JSON 

• Proficient in Confluence space administration 

• Deep expertise in Jira workflow administration, Automation for Jira, ScriptRunner and JQL skills 

• Process governance experience or strong automation workflow knowledge 

• Proven track record with Atlassian plugin installations and upgrades 

• Hands-on experience supporting Atlassian tools in on-prem or AWS environments 

• Experience with Agile methodology lifecycle and working on an Agile delivery team 

• Excellent time management and prioritization skills 

• Ability to work in a collaborative, team environment 

• Strong analytical and problem-solving skills 

• Proficient in both verbal and written communication in English and attention to detail 

• Strong interpersonal skills to communicate with stakeholders 

• Demonstrates awareness of the broader Disney technical infrastructure to be able to extrapolate impact of changes in the architecture. 

• Troubleshooting skills, the ability to determine impact, the ability to resolve complex issues and to exercise sound judgment and initiative in stressful situations. 

• Knowledge of major components of relevant technologies. 

• Basic experience in technical project management from an engineering perspective. 

Required Education: 

• Bachelor's or foreign equivalent Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience