ThoughtSpot Logo

ThoughtSpot

Senior SRE

Posted Yesterday
Remote
Hiring Remotely in US
Senior level
Remote
Hiring Remotely in US
Senior level
As a Senior SRE, you will focus on service reliability, customer support, monitoring cloud infrastructure, and incident management while collaborating with engineering teams.
The summary above was generated by AI
As part of the ThoughtSpot SRE team, you will not only ensure service reliability but also act as a trusted partner for our customers by providing timely updates, meaningful solutions, and proactive improvements. If you are passionate about ownership, customer success, and building resilient systems, this role is for you.Responsibilities
  • Act as the primary point of contact for customer-facing issues, ensuring a customer-first approach to troubleshooting, debugging, and diagnosis.
  • Provide timely, accurate, and clear updates to customers, meeting SLAs and driving issues through to resolution.
  • Create and maintain knowledge-base articles to empower customer self-service and improve support efficiency.
  • Maintain, monitor, and troubleshoot ThoughtSpot cloud infrastructure using tools like Grafana, Prometheus, and other monitoring solutions.
  • Collaborate with Engineering teams to define and implement tools that enhance debuggability, supportability, availability, scalability, and performance.
  • Participate in on-call rotations, lead incident reviews, and conduct root cause analyses to ensure continuous improvement.
  • Develop and implement automation and best practices to streamline operations and strengthen system reliability.
  • Understand and apply NetOps and SecOps principles for cloud and on-premise deployments.
  • Contribute to improving the overall customer experience by translating complex technical issues into clear, concise updates.
What You’ll Bring
  • B.S. in Computer Science or equivalent relevant experience.
  • Proven experience in troubleshooting Linux systems and managing virtualization & cloud platforms (VMware, AWS, Azure, GCP).
  • Hands-on experience with Grafana or similar monitoring tools (e.g., Prometheus, Datadog, Splunk).
  • Strong problem-solving and algorithmic thinking with a solid understanding of system internals.
  • Prior experience in enterprise customer support, including on-call rotations and incident management.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
  • Familiarity with automation, scripting, and programming languages such as Python, Go, Java, or C/C++.
  • Exposure to infrastructure and service monitoring frameworks, and the ability to analyze data to ensure high availability.
  • Strong collaboration skills, with the ability to work independently and cross-functionally in fast-paced environments.

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Top Skills

AWS
Azure
C/C++
Datadog
GCP
Go
Grafana
Java
Linux
Prometheus
Python
Splunk
VMware

Similar Jobs

17 Days Ago
Remote or Hybrid
New York, NY, USA
135K-155K Annually
Senior level
135K-155K Annually
Senior level
AdTech • Big Data • Digital Media • Software
As a Senior Site Reliability Engineer, you will provide technical leadership, improve system reliability, and collaborate on infrastructure projects, ensuring operational integrity 24/7.
Top Skills: AnsibleArgo CdAws EcrGitGithub ActionsJenkinsKubernetesNexusPuppetTerraformYum
23 Days Ago
In-Office or Remote
Atlanta, GA, USA
160K-185K
Senior level
160K-185K
Senior level
Fintech • Gaming • Mobile • Sports • Esports
The Senior Site Reliability Engineer will design and maintain cloud infrastructure, automate processes, monitor system performance, and mentor junior team members for enhanced reliability and scalability.
Top Skills: AnsibleAWSAzureCloudFormationDockerGCPGoJavaJenkinsKubernetesPythonTerraform
Yesterday
Remote
USA
Senior level
Senior level
Healthtech • Software
As a Senior Site Reliability Engineer, you will design, implement, and maintain AWS infrastructure, optimize performance, and collaborate on CI/CD pipelines in a growing team.
Top Skills: AWSBashDockerJavaScriptLinuxNode.jsPythonTypescript

What you need to know about the Los Angeles Tech Scene

Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.

Key Facts About Los Angeles Tech

  • Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
  • Key Industries: Artificial intelligence, adtech, media, software, game development
  • Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
  • Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account