Senior Social Media Manager

Please note that the position is posted in multiple locations, and the role will be 100% remote.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

You can be at the heart of our brand's digital presence - strategically orientated Senior Social Media Manager, experienced in creating and managing high-impact content calendars across several platforms, from ideation to analysis and reporting. Strategy is a key part of this role - we're looking for someone experienced in developing social media strategies, and implementing/assessing them.

If you're excited to make an impact, mentor others, and contribute to a vibrant, positive team culture, we’d love to meet you! 🚀🎮

What are we looking for? Our Senior Social Media Manager has a knack for the following skills:

Communication

• Engage directly with players by responding to comments on different social media platforms. 
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community. 
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. 
• Manage client interactions when the CM Lead is on holiday or sick leave. 
• Foster and maintain a positive work environment – build engagement, resolve conflicts
  

Analytics

• Create reports to analyze content performance and make recommendations based on findings. 
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.
  

Leadership

• Lead the team when it comes to Paid Social Media 
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. 
• Assist with training and coaching of new and existing Community and Social Media Managers. 

Business

• Develop calendars that include creative ideation and produce relevant and engaging content
• Schedule content to be posted across social channels and write copy for content aligning to brand voice. 
• Support campaign planning, audience and trend research and brand building. 
• Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed. 

Requirements

● Minimum of 3 years’ experience in social media in gaming on professional basis, ideally

in a Senior role.

● Previous experience in managing, mentoring or supporting more junior team members.

● Excellent written and verbal communication skills in English (native speaker).

● Passionate about video games and social media.

● Strong understanding of social media/community management platforms/ channels

(Discord, Twitch, Reddit, Instagram, Facebook...)

● Expertise with social listening and social management best practices.

● Expertise with paid social media

● Experience managing or moderating a thriving gaming community.

● Higher education in marketing, business administration, communication, adult

education, or related fields.

● Timezone: 9am to 5pm ET (flexible, NA timezones preferred)

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to our online assessment (Community Management, English and [second language if necessary]) to better evaluate your written skills and your knack for content creation and community management. Our Community Management test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• If you successfully pass the assessment - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. 
• After the TA interview, if everything goes well, you will be required to submit a portfolio of examples of previous work.
• There will be a second interview with one of our Project Managers.
• For some projects, there will also be a final online meeting with our client to discuss further the objectives of the position.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

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