Senior Site Lead (6702)

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services." 

Reports to: Program Manager
Department: Emergency Services 
Region: Orange County 

Job Summary: The Senior Site Lead is responsible for overseeing guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. This position includes managing shelter activities, coordinating volunteers, and assisting with crisis intervention and conflict resolution. The Senior Site Lead will support staff and ensure a client-centered, trauma-informed environment. 
 
Essential Duties and Responsibilities: 
Shelter 

• Oversee and assist in the implementation of shelter activities including logistics and guest intakes to ensure quality, guest-focused, and trauma-informed delivery of services 

• Assist in the coordination of volunteers and support services  

• Oversee the organization of supplies and facility’s needs 

• Encourage and discuss progress toward housing with shelter guests 

Management 
Goal: Support identified program staff, facilitating optimal performance 

• Support shelter staff during designated shifts  

• Assist in various aspects of staff's duties  

• Assist in coordinating and managing special group events and holiday events  

• Provide crisis/conflict intervention  

• Communicate any staff or shelter issues to Program Manager 

Administration 
Goal: Oversee administrative duties that support program services 

• Coordinate supply and service needs  

• Assist with securing necessary resources  

• Assist with record keeping and reporting  

Miscellaneous 

• Attend staff meetings and training workshops as needed  

• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)  

• Perform ad hoc projects as appointed by Supervisor 

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Status: Full-Time, Non-Exempt
Payrate: $26.00/Hour
Schedule: Tuesday-Thursday 3:00 PM - 11:00 PM, Friday - Saturday 6:30 AM - 3:00 PM 

Experience 

• Ensure a client-focused, trauma-informed, and housing-focused shelter approach 

• Ability to perform crisis intervention as needed 

• Previous shelter experience is preferred but not required 

General 

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others 

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs 

• Dependability, responsibility, and the ability to communicate effectively and respectfully 

• Fluency in Spanish is of significant value 

Physical Requirements 

• Ability to lift, bend, push, and pull up to 50 pounds 

• Prolonged periods of standing and the ability to work in a fast-paced environment  

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Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.