Senior ServiceNow Business Analyst / Project Manager

Leidos is seeking an experienced Senior ServiceNow Business Analyst / Project Manager / Coordinator to lead and support ServiceNow platform initiatives across multiple business functions. This role combines business analysis, project management, stakeholder engagement, and coordination responsibilities to ensure successful delivery of ServiceNow solutions that align with organizational objectives.

The ideal candidate possesses strong ServiceNow platform knowledge, exceptional communication skills, and the ability to manage projects from requirements gathering through implementation, testing, deployment, and post-production support.

Business Analysis 

This role places significant emphasis on BA skills. The successful candidate will drive requirements lifecycle from discovery through validation:

• Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements
• Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities
• Translate business requirements into detailed user stories, functional specifications, and acceptance criteria
• Analyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experience
• Support backlog management, prioritization, and requirements traceability

Project Management 

Strong project management discipline is essential. This individual will own end-to-end project delivery across multiple concurrent workstreams:

• Lead ServiceNow implementation, enhancement, integration, and optimization projects from initiation to close
• Develop and maintain project plans, schedules, milestones, risk registers, and status reports
• Manage project scope, timelines, budgets, resources, dependencies, and deliverables
• Facilitate Agile ceremonies, stakeholder meetings, and governance reviews
• Monitor project performance and proactively identify and mitigate risks and issues

Coordination & Stakeholder Management

• Serve as the primary liaison between business stakeholders, ServiceNow developers, architects, testing teams, and leadership
• Coordinate cross-functional teams to ensure timely execution of project activities
• Track action items, decisions, and dependencies across multiple workstreams
• Prepare executive-level communications, presentations, dashboards, and status updates
• Support organizational change management, training, and adoption efforts

ServiceNow Platform Support

• Support implementations and enhancements across modules including ITSM, ITOM, ITAM, HR Service Delivery (HRSD), and Customer Service Management (CSM)
• Collaborate with technical teams on solution design, integrations, workflows, and automation initiatives
• Participate in testing activities including UAT planning, execution, and defect management
• Ensure compliance with ServiceNow best practices and organizational governance standards

Education

• Bachelor's degree in Information Systems, Business Administration, Project Management, or related field. Additional years of experience may be substituted in lieu of degree.

Experience

• 8+ years of experience as a Business Analyst, Project Manager, Program Coordinator, or related role
• 5+ years of experience supporting ServiceNow implementations and enhancements
• Strong understanding of Agile, Scrum, and hybrid delivery methodologies
• Proven experience managing multiple concurrent projects and stakeholders
• Excellent analytical, problem-solving, organizational, and communication skills
• Must be able to obtain and maintain a public trust clearance.

Key Deliverable Experience Required

• Business Requirements Documents (BRDs) and Functional Requirements
• User Stories and detailed Acceptance Criteria
• Process Flows and Workflow Documentation
• Project Plans, Risk Registers, and Milestone Tracking
• Executive Status Reports and Dashboards

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• Certified Scrum Master (CSM)
• PMI Project Management Professional (PMP)
• SAFe Certification
• ITIL Foundation Certification

Domain & Environment

• Experience in federal, government, healthcare, financial services, or large enterprise environments
• Experience with ServiceNow platform governance, roadmap planning, and digital transformation initiatives

Culture & Soft Skills

• Shows initiative; presents ideas to overcome challenges — self-starter mindset
• Positive, team-oriented attitude with a willingness to learn and grow

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.