Senior Readiness Program Manager - Remote

Requisition Number: 2358791
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Readiness Program Manager - Optum Insight Payer Market Readiness leads cross-functional programs that strengthen payer sales readiness. This role owns end-to-end program management, including defining scope and requirements, building roadmaps and workplans, managing timelines and dependencies, aligning resources, and driving delivery through a clear operating rhythm and governance model. The Senior Program Manager partners across Growth, Market, Product, and Sales Operations to identify risks and remove blockers, manage change and communications, and provide executive-ready status reporting and KPI measurement. Key initiatives include onboarding, role-based learning, certifications, and accelerating seller readiness to improve adoption, protect revenue impact, and maintain client retention.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Own the end-to-end program strategy and operating rhythm for payer market readiness, including annual/quarterly planning, roadmap management, and stakeholder alignment across matrix partners
• Establish and manage role-based certification programs for new hires and existing team members, including standards, assessment methodology, and completion tracking
• Translate Payer Market and partner needs into prioritized program requirements; define scope, success metrics (KPIs), and measurement approach to demonstrate impact on adoption, pipeline, and retention
• Develop program governance, processes, and tools to improve go-to-market efficiency, ensure consistent execution, and reduce friction for Payer Market teams
• Plan and deliver recurring communications and learning forums (e.g., open mic/training sessions), managing the enablement calendar, facilitation plan, and content readiness
• Lead enablement workstreams for strategic product launches and sales promotion campaigns, ensuring messaging, training, and tools are delivered on time and adopted by the Payer Market
• Drive awareness and consistent articulation of the Optum Insight Payer Value Story through standardized playbooks, talk tracks, and reinforcement mechanisms
• Identify, establish, and implement scalable frameworks, processes, and tools that improve go-to-market efficiency and readiness across the payer portfolio
• Maintain tailored onboarding learning paths for Payer Market roles, ensuring a consistent, high-quality onboarding experience and time-to-productivity improvements
• Build and maintain knowledge management tools and processes (e.g., SharePoint sites, repositories, and templates) to ensure Optum Insight product information is effectively disseminated, current, and understood by Optum Insight Payer Market teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of experience in the healthcare industry
• Program Management: 5+ years leading complex, cross-functional programs in a matrixed, deadline-driven environment; experience building operating rhythms, governance, and stakeholder alignment
• Sales Enablement / Sales Operations: 5+ years of experience designing and delivering enablement programs (onboarding, continuous learning, certifications) that drive adoption and measurable business outcomes
• Measurement & Analytics: Ability to define success metrics (KPIs), build measurement approaches, and translate insights into program improvements
• Tools: Proficiency in Word, Excel, Outlook, PowerPoint, and Microsoft Teams; ability to create program materials and executive-ready updates
• SharePoint: Advanced skills in SharePoint and platform-specific tools for knowledge management and content governance
• Communication & Influence: Proven solid written/verbal communication, facilitation, and ability to influence across senior stakeholders
• Organizational Skills: Proven solid prioritization, attention to detail, and ability to manage multiple workstreams concurrently
• Change Leadership: Comfortable driving adoption through change management, training reinforcement, and ambiguity

Preferred Qualifications:

• Healthcare Payer experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.