Senior Project Manager

About the Role

The Senior Project Manager will serve as a key leader on the Coach account, responsible for managing complex, high‑visibility retail programs from award through installation. This role partners closely with Account Executives, design, engineering, manufacturing, logistics, and field teams to ensure operational excellence, financial discipline, and a consistent client experience.

This position requires a strong operator who can manage detail while maintaining a broader program view. The ideal candidate brings experience managing large‑scale retail or fixture programs, demonstrates sound judgment under pressure, and is comfortable operating as an extension of the client’s internal team.

Location:
This position is a remote opportunity; however, preference will be given to candidates located near Fredericksburg, VA, or Dallas, TX due to occasional travel requirements.

Key Responsibilities

Program & Project Leadership

• Lead and coordinate all phases of assigned programs, including RFP support, order confirmations, detailing, purchasing, production, delivery, and installation

• Develop, maintain, and actively manage detailed project timelines, ensuring alignment with client expectations and internal execution teams

• Serve as the primary point of contact for day‑to‑day project execution, maintaining clear, proactive communication with the Coach team

Operational & Technical Oversight

• Review and approve design and architectural fixture drawings prior to release

• Monitor production status at manufacturing facilities to ensure quality, schedule, and cost targets are met

• Identify risks early and drive corrective actions in partnership with internal and external stakeholders

• Manage finished goods inventory, reorders, and program‑specific logistics requirements

Financial & Commercial Management

• Support estimating, costing, and margin management for assigned programs

• Track project financials, monitor variances, and partner with Sales and Operations to protect gross margin

• Contribute to continuous improvement efforts focused on cost reduction, process efficiency, and scalability

Client Partnership & Team Leadership

• Act as a trusted partner to the Coach team, operating with a strong customer‑advocacy mindset

• Collaborate closely with Account Executives, Field Services, and global operations teams

• Mentor and support junior Project Managers, Project Coordinators, or Project Administrators as needed

• Uphold idX standards of professionalism, accountability, and execution excellence

Qualifications & Experience

• Bachelor’s degree preferred

• Minimum 5–7 years of project or program management experience; retail, fixture, or manufacturing environments strongly preferred

• Proven experience managing complex, multi‑phase programs with tight timelines and multiple stakeholders

• Strong working knowledge of manufacturing processes, logistics, and installation workflows

• Ability to read and interpret engineering and architectural drawings

• Proficiency with Microsoft Office (Excel, Word, Outlook); ERP experience preferred

• Strong financial acumen, including budgeting, cost tracking, and margin awareness

• Excellent written and verbal communication skills

• Highly organized, detail‑oriented, and able to manage multiple priorities simultaneously

• Willingness to travel as required

What Success Looks Like

• Projects are delivered on time, within scope, and aligned to financial targets

• The Coach team experiences consistent communication, clarity, and confidence in execution

• Risks are identified early and addressed proactively

• Internal teams are aligned, supported, and operating efficiently

• The Senior PM is viewed as a steady, trusted leader on the account

Hourly/Salary Pay Range:  $80,000 - $100,000 annually dependent on experience*

                *pay range may be adjusted depending on cost of living 

Bonus/Incentive Pay:

Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance.

Benefits currently offered to our employees:

• Medical insurance

• Health savings account with company contribution

• Dental insurance

• Vision insurance

• Basic and voluntary life insurance

• Disability insurance

• 401(k) plan with company match

• Paid vacation and holidays

• Stock purchase program with employee discount

• Educational reimbursement

• Wellness programs and challenges 

• Other supplemental benefits