Senior Programs Coordinator

POSITION SUMMARY

Under the supervision of the Senior Nutrition Site Managers, the Home Delivery Coordinator/Case Worker is responsible for the overall management and administration of the Home Delivered Meal Program, assists the Site Managers in the operation of the Congregate Meal Service at the Nutrition sites and substitutes for other Congregate Site Managers as needed. The scope of responsibility includes, but is not limited to, staff development and guidance, volunteer development, member involvement and satisfaction, new client assessments and quarterly reassessments of existing clients, delivery route management and meal packing and delivery plus program supervision, promotion and development. As the Home-Delivered Meal Service Case Worker, will conduct an in-home evaluation of a Client’s needs and identify the Activities of Daily Living, Instrumental Activities of Daily Living, and other limitations that impede independent living.

ESSENTIAL FUNCTIONS

Program Operations and Development

• Operate the Home Delivery program based on target market and in compliance with County of Los Angeles Aging & Disabilities guidelines and assist with Congregate Meal Program as needed.
• Oversee and conduct ongoing program and member evaluations and surveys to ensure a high level of quality programs and services are maintained at all times.
• Continually evaluate programs to ensure outcomes align with the needs of the community and the branch strategic plan.
• Develop annual marketing plan including mailings, advertisement and community outreach.
• Develop, implement and achieve enrollment goals identified in Branch Annual Tactical Plan/Operating Plan.

Fiscal Management

• Manage monthly donation billing system for Home Delivery program participants.
• Input Weekly participant activity into AAA Computer system for timely receipt of monthly funding invoicing.

Staff Supervision and Development

• Assist in recruitment and hiring staff using screening tools and panel interviews. Ensure that all new employees participate in the New Employee Orientation Program, Child Abuse Prevention Training and complete the appropriate new hire checklists within 60 days.
• Provide direct supervision to Home Delivery Drivers assuring all staff are qualified and meet minimum performance standards for their position.
• Review and evaluate staff and volunteer performance annually.
• Provide positive and corrective feedback to staff on a regular basis.
• Provide training for staff and volunteers on an ongoing basis through staff meetings, personal consultation, special courses and workshops.
• Participate in monthly Quality Assurance staff meetings.
• Communicate effectively with all levels of staff and volunteers.
• Maintain a high level of staff professionalism by enforcing staff policies, including association uniforms and name tags.
• Ensure appropriate staff coverage in all assigned programs and services. Fill in as needed.
• Assist the branch management team in maintaining high staff morale, high staff retention, and positive results from the annual staff satisfaction survey.

Volunteer Development

• Identify program volunteer positions and assist with the identification, recruitment and tracking of program volunteers.
• Ensure all volunteers have completed YMCA requirements before starting to volunteer.
• Recruit, train, supervise, and recognize all volunteers.

Administration

• Establish and successfully meet annual goals and objectives for all areas within the department.
• Maintain up to date and accurate Home Delivery Client files in the AAA computer system and hard file documents.
• Maintain commitment to safety through regularly scheduled and documented on-site safety inspections. Meet Association standards for safety and risk management at all times.
• Comply with all Association, branch and AAA specific policies and procedures.
• Meet all reporting deadlines.
• Ensure all equipment and program areas are clean and in proper working order. Resolve any problems promptly and appropriately.
• Manage office systems and records effectively while maintaining confidentiality of client files.

Effect on End Result

• High quality service delivery with a good sense of YMCA values and philosophy. Positive interaction and communication with participants, members, staff and volunteers.
• High level of customer service, resulting in member/participant satisfaction and program growth.
• Maintenance of clean and attractive facilities at all times.

Other Essential Functions

• Attend staff meetings and trainings as required.
• Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
• Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, and Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff.
• Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
• All other duties as assigned by your supervisor

YMCA LEADERSHIP COMPETENCIES
The Y’s Leadership Competency Model is comprised of 14 Leadership Competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of Cause-Driven Leadership:

• Advancing Our Mission & Cause: Provide visionary leadership to the organization and to ensure that all resources are mobilized to adapt to new challenges and needs in the community
  • Competencies Include: Change Leadership, Engaging Community, Philanthropy, & Volunteerism
• Building Relationships: Connect people to the Y’s cause by developing inclusive relationships, partnerships and collaborations so that Ys can co-create solutions to pressing social needs
  • Competencies Include: Collaboration, Communication & Influence, & Inclusion
• Leading Operations: ensure relevance, effectiveness, and sustainability of the organization so that we can continue to fulfill our promise to the community
  • Competencies Include: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, & Program/Project Management
• Developing & Inspiring Others: support the holistic development of self and others so that everyone can embrace the Y’s cause, sustain the Y’s culture, and inspire others to take individual and collective action to further our impact
  • Competencies Include: Emotional Maturity & Developing Self & Others

While all competencies are significant the following are critical to success in this position:

• Engaging Community
• Volunteerism
• Inclusion
• Functional Expertise
• Emotional Maturity

MINIMUM QUALIFICATIONS

• Minimum 21 years of age.
• Bachelor’s Degree in human services, or two (2) years of full-time paid or volunteer experience in homecare or a related field.
• Approved YMCA Adult/Child/Infant CPR, First Aid and AED Certification is required and must remain current at all times
• Certification in Serv-Safe Food Handling must remain current at all times (certification completed within 90 days of hire).
• Possess strong skills in program development and management, special event management, staff supervision and development, member involvement and satisfaction, oral and written communication and volunteer development.
• Knowledge and experience required for the management of staff, office and business systems, program resources and schedules of the department.
• Participate in customer service in-service training sessions provided by DASS Program subrecipient’s registered dietitian to effectively communicate with Clients and Clients’ family members.
• Demonstrate ability to treat Clients and Clients’ family members with respect and dignity by participating in customer service in-service training sessions provided by DASS Program subrecipient’s registered dietitian.
• Must be able to speak, read, and write fluently in English.
• Bilingual English/Spanish fluency is desirable.
• Ability to establish and maintain harmonious relationships with staff, co-workers, volunteers, members, and the general public is essential.

WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS

• You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
• Have the physical capacity to lift and carry the delivery boxes and any other equipment needed (weight between 25-50 lbs).