Senior Program Manager

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Helix by Q2 is a pioneer in Banking as a Service (BaaS), powering next-generation financial services for leading fintechs like Square, Credit Karma, Betterment, and Acorns.

As a Senior Program Manager, you will lead the end-to-end program management process for Q2’s eBanking solutions. You will collaborate with clients and internal stakeholders—including engineers, analysts, implementation specialists, and support teams—to ensure successful delivery of complex, enterprise-level software implementation projects and programs. This role requires a strategic thinker with strong execution skills, excellent communication, and a client-first mindset.

• Lead strategic execution of key enterprise projects and programs.
• Partner with clients to understand business requirements and align solutions accordingly.
• Manage project plans, timelines, and dependencies across multiple workstreams.
• Coordinate cross-functional teams to ensure timely and high-quality delivery.
• Communicate effectively with internal teams and external stakeholders, including C-level executives.
• Support Sales, Operations, and Implementation teams throughout the project lifecycle.
• Conduct risk assessments and implement mitigation strategies.
• Host program status reviews and provide executive-level reporting.
• Drive continuous improvement in delivery methodologies and client satisfaction.
• Ensure compliance with security, availability, confidentiality, and privacy policies.

• Bachelor’s degree in Business, Project Management, or related field (or equivalent experience).
• 7+ years of senior project/program management experience in software or fintech.
• Proven experience in client-facing consulting or professional services.
• Strong background in software product development, systems integration, or implementation.
• Proficiency in Microsoft Office, Jira, Confluence, Salesforce, and project management tools.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to manage cross-functional teams and complex projects.
• Experience with agile methodologies and matrix management.

• PMP certification or equivalent project management training/certification
• Experience in banking, financial services, or enterprise software industries.
• Background in process improvement and implementation delivery methodologies.
• Ability to thrive in a fast-paced, high-touch, client-focused environment.
• Agile/scrum experience – bonus if you have Scrum Master experience/certification

• Results-driven and highly organized.
• A collaborative problem solver who thrives in ambiguity.
• Detail-oriented with strong analytical skills.
• A confident communicator and relationship builder.
• A pragmatic optimist who brings positive energy to every team interaction.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements