Senior Production Support Engineer

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Be Doing & Why It Matters
MuleSoft Security Engineering protects the Anypoint Platform and the infrastructure it runs on. As a Senior Security Engineer focused on infrastructure, you will design, build, and operate identity, network, and cloud security controls in AWS.
You will work in a FedRAMP environment and meet its security control requirements. Federal regulations restrict access to this environment to U.S. citizens working from the U.S.
Core Responsibilities & Scope

• Implement and maintain security controls that satisfy FedRAMP requirements, mapped to NIST SP 800-53.
• Engineer secure network architecture in AWS: VPC design, segmentation, security groups, NACLs, Transit Gateway, PrivateLink, WAF, and egress controls.
• Design and improve identity and access management: IdP integration, SSO, federation (SAML, OIDC, OAuth), IAM roles and policies, least privilege, privileged access, secrets management, and KMS key management.
• Build and maintain infrastructure as code in Terraform, including reusable modules, secure defaults, policy-as-code, and automated guardrails.
• Harden and secure Linux systems and containers, including host baselines, runtime security, and Kubernetes workloads.
• Support continuous monitoring: vulnerability remediation within required timelines, POA&M tracking, and evidence collection for audits.
• Automate control validation and evidence gathering.
• Partner with Engineering, SRE, and Compliance to embed security into the SDLC and deployment pipelines.
• Contribute to incident response and detection engineering, including logging, SIEM integration, and alerting.
• Produce clear technical documentation and architecture reviews, and mentor other engineers.

Minimum Requirements

• 5+ years in security engineering, cloud security, or infrastructure security.
• Experience implementing and meeting security controls in a FedRAMP environment, or an equivalent framework (for example, NIST 800-53, NIST 800-171, or CMMC).
• Solid knowledge of NIST security controls, including control families, baselines, and how to map them to technical implementations.
• Strong, hands-on Terraform skills, including module design, state management, and CI/CD-driven deployments.
• Deep experience with network security engineering in AWS (VPC, Transit Gateway, security groups, WAF, GuardDuty, Security Hub, Config, CloudTrail).
• Hands-on identity engineering: IdPs, SAML, OIDC, OAuth 2.0, and directory and authentication protocols (LDAP, Kerberos), plus AWS IAM and KMS.
• Strong understanding of TLS and PKI, including certificate lifecycle management and secure protocol configuration.
• Strong Linux systems and container experience.
• Proficiency in a scripting language (Python, Go, or Bash).
• Strong written and verbal communication, including working with auditors and engineering teams.
• U.S. citizenship and the ability to work from the U.S., as required by federal regulation for access to the FedRAMP environment. Willingness to complete additional screening or background checks as required.

Preferred Qualifications

• Practical experience using AI tools to accelerate engineering work, with sound judgment in reviewing AI-generated code and configurations for security.
• Experience supporting a FedRAMP authorization, annual assessment, or 3PAO assessment.
• Experience with Kubernetes security at scale.
• Working knowledge of vulnerability management, patching, and remediation workflows.
• Familiarity with FIPS 140-2/140-3 validated cryptography.
• Experience with AWS GovCloud.
• Experience with FedRAMP 20x, continuous monitoring automation, OSCAL and/or similar frameworks and technologies.
• Familiarity with CISA directives and DISA STIGs.
• Experience with policy-as-code (OPA, Sentinel, Checkov) and software supply chain security.
• Certifications such as AWS Security Specialty, CKS, CCSP or similar is preferred.

What Success Looks Like

• First 90 days: You understand the infrastructure architecture and control inventory, and you own remediation of a defined set of control gaps.
• 6 months: You deliver network and identity security improvements through Terraform and automate at least one control validation workflow.
• 12 months: You are a recognized technical authority for AWS infrastructure security and compliance, and you help keep the team audit-ready.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.