Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.
At the core of our product is a member-facing app, which employees use to find top doctors eligible for their Garner benefit and track their reimbursements over time. The Care Navigation team is responsible for the end-to-end member experience encompassing the application, pro-active outreach via several channels, and a hybrid human/concierge team to help them with any questions.
Where you will work:This role will be based in our New York City office. You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday.
What you will do:- Own a key part of the care navigation journey and associated technical surfaces, building out a vision and a prioritization for that area
- Own critical data products that drive how we decide which providers to show employees and how we measure our performance.
- Work with x-functional stakeholders to identify opportunities through research and data analysis, execute at high quality, and roll out new features to our internal teams, clients, and end-users
- Build proactive user experiences outside of the app that identify and reach out to members who would most benefit from Garner and provide information and incentives to drive engagement
- Define what success looks like, ensure we have the data in place to measure progress and rally the team around what winning looks like
- 4+ years of product management experience
- Experience with B2B2C or marketplace products
- Proficiency in SQL and data analysis
- A highly autonomous, self-starting mindset, thriving when given ownership of challenging, unscoped problems
- An insatiable appetite for learning, with a proven track record of mastering large, complex domains and becoming the go-to content expert
- Excellent written and verbal communication skills, with the ability to articulate your vision and drive execution within your team and across stakeholders in the company
- A strong analytical mindset, consistently using data to inform your product intuition and decision-making
- Experience in software engineering or data science and/or a degree in computer science or engineering
- Authorized to work lawfully in the United States of America as Garner does not engage in immigration sponsorship at this time
The target salary range for this position is: $175,000-$220,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.
Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected].
Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
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