Senior Product Manager, Payments

What you'll do:

• Product Strategy & Vision 
• Own and articulate a clear product vision and strategy for payments, aligned with company objectives and growth plans. 
• Take a holistic view of the end-to-end payments experience, ensuring customer, operational, and platform considerations are tightly integrated. 
• Define and evolve the payments roadmap, balancing customer needs, regulatory requirements, operational scalability, and commercial outcomes. 
• Stay current on industry trends, emerging payment methods, and competitive offerings to inform strategy and prioritization. 
• Identify opportunities for cross-product alignment, standardization, and platform unification across the broader product portfolio. 
End-to-End Product Ownership 
• Lead payments products through the full product development lifecycle, from discovery and ideation through launch and continuous improvement. 
• Partner closely with engineering and design to translate customer problems into well-defined requirements, epics, and user stories. 
• Prioritize the product backlog based on customer impact, business value, and technical feasibility. 
• Drive high-quality execution across multiple workstreams while maintaining a strong bias toward action
Payments Domain Leadership 
• Serve as the subject-matter expert for payments, including payment gateways, processors, payment facilitators, settlement, and funding flows. 
• Own integrations and relationships with major processors and partners (e.g., Adyen, Fiserv, Global Payments). 
• Ensure products are built with a strong understanding of payments operations, risk, compliance, and scalability. 
• Help shape the future of our payments infrastructure to support global growth. 
Customer & Market Insight 
• Be the expert on the customer: deeply understand who is using our payments products, what problems they are trying to solve, and how success is measured. 
• Conduct market research, customer interviews, and data analysis to identify opportunities and validate solutions. 
• Design hypotheses and experiments to test assumptions and drive learning. 
Data-Driven Decision Making 
• Define and track key performance indicators (KPIs) to measure product success across adoption, revenue, reliability, and customer outcomes. 
• Use product analytics, customer feedback, and operational data to inform prioritization and identify areas for improvement. 
• Present product strategy, progress, and performance to senior leadership and executive stakeholders. 
Cross-Functional Collaboration & Influence 
• Lead and influence cross-functional teams across engineering, design, sales, marketing, professional services, and customer success. 
• Act as the primary point of contact for payments products, aligning internal teams and external partners around shared goals. 
• Facilitate agile ceremonies and ensure teams are focused on delivering the highest-impact outcomes. 
Go-To-Market & Adoption 
• Partner with go-to-market teams to define value propositions, pricing inputs, and launch strategies for payments capabilities. 
• Create internal and customer-facing documentation, training materials, and presentations to support successful launches. 
• Drive adoption and ongoing success of payments products post-launch. 
Leadership & Craft Excellence 
• Foster a high-performance, collaborative culture focused on customer value and continuous improvement. 
• Mentor and influence other product managers, helping elevate the craft of product management across the organization. 
• Operate effectively in a complex environment, making timely decisions while managing tradeoffs. 

What you'll bring to the team

• Required Qualifications 
• 5+ years of experience in product management, including ownership of complex, user-facing digital products. 
• Proven experience building, launching, and scaling payments or fintech products. 
• Strong understanding of payments ecosystems, including gateways, processors, payment facilitators, and settlement flows. 
• Demonstrated ability to communicate product strategy and results to senior leadership, including experience presenting to executive audiences. 
• Experience working with cross-functional teams in an agile development environment. 
• Demonstrated ability to translate business strategy into clear product direction and execution. 
• Strong analytical mindset with experience using data to inform decisions. 
• Excellent written and verbal communication skills, with the ability to distill complexity for technical and non-technical audiences. 
Education 
• Bachelor’s degree in a related field or equivalent practical experience. 
• MBA or advanced degree is a plus. 
• Tools & Ways of Working 
• Experience with product and delivery tools such as Jira and product analytics platforms (e.g., Heap, Mixpanel, Amplitude). 
• Comfort working with APIs, data, and complex systems at scale. 
What Will Make You Stand Out (Nice to Have) 
• Experience with ISO standards and payment facilitator operations. 
• Technical understanding of payment frameworks and data models. 
• Experience operating in highly regulated or global payments environments. 
• Builder mentality: entrepreneurial, adaptable, and comfortable defining net-new initiatives in ambiguous spaces.