Senior Product Manager, Payments & Acquisition

POS-17841

Senior Product Manager, Payments

HubSpot’s Commerce Hub helps thousands of SMB organizations bill their customers and get paid seamlessly and effectively. At Commerce Hub, we’re powering the future of e-commerce. Our platform helps retailers, brands, and suppliers reach more customers, improve billing efficiency, and grow revenue—all while delivering a seamless experience. We’re a remote-first company that values innovation, collaboration, and data-driven decisions to deliver meaningful results for our customers.

Online payments is ever evolving. With newer billing models and AI tools, the way end users consume their products and services has significantly changed. This essentially means the way they pay for these products and services needs to leapfrog to solve for the next generation use cases.

We’re looking for a Senior Product Manager to help envision and deliver an AI-first acquisition and onboarding for our payments products within Commerce Hub. This is a very hands-on role with the core focus on understanding how merchants make their decisions at top-of-the-funnel while choosing their billing and payments providers to their enrollment and initial experiences both in and outside the app.

Here’s what sets you apart: a harmonious balance between deep respect for customer experience AND a bias for experimentation & failure. By deeply understanding our specific customer needs and seeing the adjacent future made possible by generative AI, you’ll help our customers succeed by providing a payments platform that guarantees a payout to their bank. Plus, you’re excited for the challenge of building steady product strategy and execution in an environment of disruption and constant change.

In this role you’ll get to:

• Create a shared vision and cohesive roadmap for the future of this product area as a critical member of the Product Triad - our system for building product collaboratively and strategically 
• Drive alignment, set goals, build understanding and motivate others, including cross-functional partners across the company
• Guide new product ideas from initial concept all the way through launch
• Understand our customers and their journey through the product by engaging with them directly and often
• Use data to identify opportunities to improve our customers’ experience, devise strategy to execute your ideas, and partner with business stakeholders across HubSpot to make solutions that help our customers grow
• Work closely with Finance and Ops partners to build business cases for a high-value initiatives

We are looking for people who have:

• Experience launching products successfully to customers with a focus on growth & acquisition
• Knowledge of online payments platforms, both domestically and internationally
• A multidisciplinary approach to thinking, combining market, business and technical insights to identify opportunities and weigh tradeoffs
• The ability to articulate product vision to a variety of audiences
• A deep respect for the expertise and insights of their collaborators, including engineering, design, UX research, analytics, and others
• A drive to understand customer needs deeply and truly solving for their problems
• Excellent communication, influencing, and interpersonal problem-solving skills
• A passion for growing healthy teams and leaders, cultivating psychological safety, and facilitating tough conversations that help people grow
• A desire to understand how HubSpot products work 
• The ability to make decisions, test assumptions, and iterate - often without perfect information
• Demonstrated ability to adapt in an innovative and fast-paced environment
• An understanding of the competitive software space

As a member of the Product Management org at HubSpot you’ll:

• Join a product-led culture that truly puts the customer first
• Create and advance an ambitious product strategy that’s driven by customer needs, business goals, powerful data, and global market indicators 
• Partner closely with colleagues in UX and Engineering to create a high-value product that’s both powerful and easy to use
• Use your voice, share your perspective, and have a real impact based on your point of view
• Know what will lead to getting promoted, and why, thanks to clear expectations and robust career paths
• Be empowered to show up as your authentic self and choose a work style and location where you can do your best work, whether that’s at home, in an office, or a blend of the two.

Read more about our shared product principles here.