Senior Product Manager, Integrations & PartsManager

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Senior Product Manager - Integrations & PartsManager to own and advance our platform's integration strategy and ecosystem. In this high-impact role, you will drive the vision, roadmap, and execution for our accounting/ERP integrations, third-party partner applications, and PartsManager product area. Serving as the bridge between technical engineering, business partners, and customer stakeholders, you will focus on connecting core operational data—like jobs, invoices, inventory, and purchasing—into essential financial, HR, and ERP platforms to elevate customer retention, reduce implementation friction, and fuel enterprise growth. 

Why ServiceTrade:

You’ll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

On the Product team, you’ll have the opportunity to work directly with customers, strategic partners, and executives across Sales, Customer Success, Engineering, and Marketing to deliver scalable integration and PartsManager solutions that meet evolving market needs. You will own the full integration lifecycle—from native accounting/ERP connections to third-party partner applications and API access—aiming to launch 4+ new native integrations in your first year while reducing implementation friction and driving deep product adoption. 

About You:

You think in systems and data integrity, speaking the language of Controllers, partners, and engineers with equal fluency. You’ve spent years untangling complex financial, ERP, and inventory workflows, and you love the challenge of building seamless bridges across core platforms and partner ecosystems. You thrive in high-execution environments—leveraging robust APIs, sync logic, and partner applications to rapidly scale integration coverage without sacrificing reliability. Above all, you take total ownership of your product area and relish turning complex, multi-system workflows into effortless user experiences. 

Key Responsibilities and Activities:

Integration Strategy & Roadmap

• Define and own the product vision and roadmap for integrations across accounting, finance, ERP, HR/payroll, procurement, partner-built applications, and related platform/API capabilities.
• Expand the reach of ServiceTrade’s operational data by connecting jobs, invoices, quotes, time, projects, assets, inventory, purchase orders, and customer records into the systems our customers rely on to run the rest of their business.
• Balance investment across new system integrations, stability improvements, customer onboarding friction, partner-built connectors, API capabilities, and long-term platform scalability.

Accounting & ERP Integrations

• Own integrations between ServiceTrade and major accounting/ERP systems such as Sage Intacct, QuickBooks, Vista, Spectrum, Acumatica, NetSuite, Dynamics, and other construction-focused ERPs.
• Understand and improve workflows across AR, GL, tax, job costing, payroll/time, purchase orders, vendors, items, and accounts payable.
• Partner with engineering to improve API design, data mapping, reconciliation, sync reliability, error handling, and customer self-service.
• Guard financial data integrity by reducing sync failures, mapping errors, reconciliation gaps, and accounting discrepancies.

Partner App Keys & Developer Ecosystem

• Own the product lifecycle for Partner App Keys and third-party application access, including partner onboarding workflows, key issuance, internal administration, customer-facing UX, and operational documentation.
• Ensure prospective partners are vetted through a clear process, including intake, integration review, risk evaluation, agreement execution, and approval before receiving production access.
• Maintain the source of truth for approved partners, partner applications, developer agreements, end-user agreements, API access status, and operational ownership.

Partner Management & Relationships

• Partner closely with the Partnerships team to manage strategic relationships with ERP, marketplace, and technology partners.
• Support partner certification, marketplace listings, developer agreements, commercial terms, and ongoing partner review cadences.
• Maintain visibility into partner roadmaps, release schedules, technical asks, and integration gaps that affect customers or prospects.
• Serve as a product counterpart to external partners when integrations require technical scoping, prioritization, API guidance, or roadmap alignment.

PartsManager Product Ownership

• Own the product strategy and roadmap for PartsManager, with a particular focus on its relationship to accounting integrations, accounts payable, purchasing, inventory, job costing, and the broader ServiceTrade platform.

Enablement & Communication

• Own internal documentation for accounting integrations, partner-built integrations, Partner App Keys, PartsManager, and related API capabilities.
• Partner with Product Marketing and Sales Enablement to keep sales materials, battlecards, integration overviews, FAQs, and release materials accurate and current.
• Communicate effectively with both technical and non-technical audiences — from engineers and API partners to controllers, implementation specialists, executives, and sales teams.

• 5+ years of product management experience, ideally with ownership of technical, platform, ERP, financial systems, procurement, inventory, or B2B SaaS products.
• Experience working with accounting, ERP, financial operations, procurement, inventory, HR/payroll, or job-costing workflows.
• Strong technical fluency with APIs, integrations, data mapping, authentication, middleware/iPaaS, sync logic, and operational monitoring.
• Ability to partner deeply with engineering on complex technical systems while staying grounded in customer and business outcomes.
• Strong product execution skills, including discovery, prioritization, requirements definition, launch planning, adoption measurement, and post-launch iteration.
• Excellent cross-functional communication skills with the ability to explain complex integration logic to non-technical stakeholders and business requirements to technical teams.
• Comfort working with external partners, partner agreements, developer ecosystems, and cross-company integration workflows.
• Strong customer empathy and ability to engage directly with customers to understand implementation pain, workflow gaps, and business impact.
• Proven ability to operate in ambiguous, evolving environments with strong ownership, initiative, and judgment.
• Willingness to travel at least once per quarter, with additional travel as needed for customers, partners, internal planning, or business-critical events.

A few things you’ll want to know:

What does ServiceTrade do?

ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.

Ok, so why should I care about that?

Our customers do essential work — often behind the scenes — and our software helps them do it better. They’re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about — and making work that truly matters every day.

What kind of working environment do you have?

We’re a growing business focused on building with intention and operating with purpose. You’ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today’s lessons into tomorrow’s breakthroughs—all in service of big ambitions and real customer impact.

Learn more about our culture and values on our About Us page.

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Paid Time Off for Volunteering 
• Employee Reimbursement Program to use for well-being, technology and/or professional development 

Want to know more? 

Go ahead and apply! Let’s get to know each other.

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EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.