Jobs at ServiceTrade

Lead product marketing strategy and go-to-market execution for ServiceTrade’s fire protection and mechanical SaaS products. Own positioning, messaging, competitive intelligence, sales enablement, executive communications, and launches, particularly AI-powered capabilities. Build the product marketing function, translate customer and market insights into roadmap guidance, and drive product adoption across field service contractors, technicians, service managers, and business leaders.

Manage a portfolio of high-value SaaS customers, driving retention, adoption, renewals, expansion, and upsell revenue. Conduct business reviews, demonstrations, and growth planning; identify at-risk accounts; coordinate issue resolution across internal teams; negotiate renewal contracts; manage Salesforce pipelines and forecasts; and maintain accurate account records. The role requires consultative relationship management, quota achievement, strong presentations, and occasional customer travel.

Sell ServiceTrade's field service management SaaS to mid-market companies: prospect, qualify, and manage complex, multi-stakeholder sales cycles; negotiate large deals; use CRM to track opportunities; collaborate with delivery, engineering, and client success; provide white-glove customer advocacy; travel up to 25%.

Own the strategy, roadmap, and execution of accounting/ERP integrations. Define requirements, partner with engineering to build APIs and connectors, ensure data reconciliation and compliance, reduce sync errors, speed onboarding, and partner with support to lower integration tickets while launching integrations rapidly using iPaaS.

Manage and grow enterprise customer relationships to maximize retention, expansion, and ROI. Own renewals and negotiations, conduct executive business reviews, execute strategic account plans, drive adoption and upsell, coordinate cross-functional teams, and travel to customer meetings within territory.