Senior Product Inclusion Program Manager

As a Senior Product Inclusion Program Manager on the Diversity and Inclusion (D&I) team, you will play a critical role in advancing Riot’s commitment to creating authentically inclusive products for Players. You will be embedded within Central Creative’s IPS team, as the key partner for products in implementing the D&I Creative Process as set by the Intellectual Property Strategy (IPS) and D&I Teams. In its first year, the role will wear many hats while we discover the needs and stand up the structures to deliver them. You will be responsible for overseeing and developing our workflows and processes, managing a variety of internal and external stakeholders, as well as shaping a product consultancy system as part of the broader D&I Creative Process. You will be a strategic thought partner to IPS, product teams, and D&I, building cross-functional relationships and collaborating with internal and external stakeholders.
This role requires a strategic mindset that balances stakeholder needs, organizational dynamics, and broader business objectives. It requires deep D&I acumen, and strong program management skills. If you have a passion for creating impactful change within the gaming industry, this may be the role for you!

Job Responsibilities

• D&I Creative Process Socialization and Evolution
  
  • In collaboration with Program Management for IPS, lead the socialization and adoption of the D&I Creative process, ensuring alignment, understanding, and engagement throughout the organization
  • Lead the evolution of the D&I Creative Process, driving continuous improvement based on successes and feedback
  • In collaboration with Program Management for IPS, develop standardized procedures for teams to interface with IPS, creating a clear and consistent method for raising questions and submitting requests for support
  • Partner with L&D to create and deliver educational materials to support the development of inclusive products
• Stakeholder Management
  
  • Serve as the primary liaison between the D&I Creative Consultants and internal teams as well as the ERGs and internal teams, ensuring timely and effective communication 
  • Manage relationships across a diverse set of stakeholders, including IPS, external consultants, ERGs, and the D&I team by maintaining consistent communication, setting clear expectations, and providing feedback to continuously improve processes
  • Act as a trusted advisor to internal teams, helping them navigate complex D&I considerations in content development and make informed recommendations throughout the product lifecycle
• Program Management
  
  • Lead the implementation of the D&I Creative Process, ensuring that supports are within scope and provided in a timely manner
  • Define success metrics for the D&I Creative Process and make adjustments to program execution to ensure success
  • Facilitate regular updates and reports on program’s progress and present to key stakeholders
  • Develop and oversee a robust system for tracking and measuring the impact of the D&I Creative Process including qualitative and quantitative feedback
  • Create long-term support structures, including securing the necessary resources for sustained program development
  • Innovate and problem-solve, anticipating potential challenges and proactively developing solutions to address them before they escalate

Job Requirements

• Program Management: 5+ years experience managing large-scale programs across cross-functional teams, including experience overseeing complex projects with multiple stakeholders  
• Ability to Influence Stakeholders: Strong ability to build and nurture relationships across stakeholder groups, influencing their engagement with the Creative Process
• Systems-Oriented Thinking: Proficient in creating efficient, scalable processes and workflows that support multiple products with unique needs
• Strong D&I Acumen: 2+ years experience in diversity, equity, and inclusion work with experience integrating these into creative processes and product development
• Problem Solving: Proactive, forward thinking approach with the ability to anticipate challenges, mitigate risks, and deliver effective solutions
• Product Development & Consultancy Experience: Strong understanding of the product development lifecycle, including the ability to provide strategic guidance that helps teams optimize their approach, workflows, and decision-making

Preferred Skills

• Creative and/or storytelling background
• Knowledge of Riot’s IP

For this role, you'll find success through craft expertise, collaborative spirit and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.