Senior Plan Coordinator Consultant -Employee Assistance Program

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health, a Fortune 6 company, is seeking a Senior Coordinator, EAP Plan Setup Specialist, to play a critical role in maintaining the accuracy, integrity, and effectiveness of Employee Assistance Program (EAP) plan setup and administration. This individual will support the implementation and ongoing maintenance of client plans by accurately translating benefit design and pricing information into a custom Aetna EAP system for member and plan sponsor servicing, claim processing, and billing purposes. The role operates in a high-volume production environment and requires exceptional attention to detail, strong organizational skills, and a commitment to quality. The ideal candidate is proactive, customer-focused, and self-motivated to identify opportunities for continuous process improvement.

General Responsibilities:

• Manage all aspects of Plan Sponsor implementations and ongoing support, including the accurate setup, validation, and maintenance of benefit and pricing data within a custom EAP platform.

• Perform high-volume data entry from source systems while ensuring compliance with established setup standards and quality expectations.

• Partners with key stakeholders, including Sales, Account Management, and other internal business teams, to proactively identify, resolve, and prevent issues while consistently meeting or exceeding customer expectations.

• Gather and evaluate stakeholder feedback to support continuous improvement of processes, systems, tools, and resources.

• Contribute to a culture of operational excellence by supporting process standardization, documentation, and quality improvement initiatives.

• Identify process gaps and recommend workflow improvements that enhance efficiency, accuracy, and customer experience.

• Maintain and distribute weekly, monthly, and quarterly operational reports with a high degree of accuracy.

• Provide cross-functional team support during off-peak periods to ensure operational continuity and team success.

Required Qualifications:

• At least one year of data entry experience.

Preferred Qualifications:

• Demonstrated ability to work accurately with large volumes of data while maintaining a high level of attention to detail.

• Excellent communication, organizational, and problem-solving skills.

• Ability to manage multiple priorities.

• Experience with data entry, plan setup, billing operations, healthcare plan administration, or benefit configuration.

• Knowledge of business applications such as Quickbase and Salesforce.

• Ability to analyze processes and recommend workflow improvements that enhance efficiency and accuracy.

• Experience in business operations, finance, healthcare administration, data entry, customer service, or a related field.

• Bachelor’s degree in business-related field

Education:

• High school diploma or equivalent

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.