Senior People Business Partner

Ready to be a Titan?
We’re looking for a Senior Human Resources Business Partner to build and drive scalable solutions that support business objectives within our G&A teams. This role is critical in executing our people initiatives, coaching managers, and working cross-functionally within the People Operations team to drive successful programs. In this role, you’ll work closely with leadership as a strategic partner and trusted advisor and balance organizational and employee needs. We are looking for someone who has been exposed to scaling teams in a fast-paced environment while touching each step of the employee lifecycle. This position will play a crucial role serving as a key business partner to work on talent opportunities and tackle challenges while paving the way for best-in-class employee experience processes and practices.
What you'll do:

• Provide strategic thought partnership and coaching to our leaders in leading and scaling high performing, ambitious teams.

• Coach and advise across all levels of the organization on a variety of components impacting employee experience, including performance management, people and team dynamics, rewards and recognition, and employee relations concerns.

• Build relationships while modeling and inspiring a culture of mutual accountability, constructive collaboration, and high quality execution.

• Have a key role in organizational-wide initiatives and projects, including workforce planning, and organizational effectiveness.

• Partner with leaders to help forecast headcount needs and collaborate with recruiting to ensure we hire the right talent.

• Lead and execute business practice/work process improvements to identify opportunities for leveraging and deploying our talent and ensure people-related initiatives have ROI that add to organizational value and output.

• Collaborate and partner with the broader People Ops team to roll out all key people processes around compensation reviews, DEI, benefits, and learning & development programs.

• Be a trusted advisor and partner to ServiceTitan leaders on all people-related matters.

What you'll need:

• 7+ years of HR business experience, ideally with at least 4+ years of experience as a strategic HR business partner in a fast-paced scaling environment.

• Well-rounded experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development.

• An ability to coach and influence leaders and employees.

• A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.

• Comfort in navigating complex situations and operating in a fast-paced, sometimes ambiguous environment.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.