Senior Payroll Analyst

Ready to be a Titan? 

Are you a payroll professional who loves diving into the details while making an impact at scale? ServiceTitan, a fast-growing and publicly traded SaaS leader, is looking for a Senior Payroll Analyst to join our high-energy team. This is your opportunity to play a critical role in shaping payroll operations as we continue our exciting post-IPO growth journey.

If you’re passionate about accuracy, thrive in a fast-paced environment, and bring deep expertise in Workday and payroll operations, we’d love to hear from you. At ServiceTitan, you’ll build, innovate, and grow, while directly supporting Titans across the U.S. and beyond.

What you'll do:

• Process full payroll cycle (e.g., day-to-day operations, regular bi-weekly, off-cycle payroll process for multi-states US using Workday Payroll/HCM

• Process equity stock transactions.

• Prepare payroll validation & reconciliation, and audit regular payroll processing activities.

• Review & process timekeeping records

• Prepare custom reports following each pay period

• Prepare all termination and manual checks

• Researches and resolves escalated payroll issues to correct inaccuracies, including processing adjustments and on-demand reconciliations

• Respond to the JIRA case ticketing system and provide exceptional support to all associates.

• Partner with HR for people data, compliance updates, and reporting

• Other various duties which assist the accounting/finance group can also be assigned.

• Partner with the internal team to test new setup, and system enhancements within the Workday environment.

• Ability to prioritize and complete requests and assignments in a timely manner.

• Support along side with Sr. Payroll Analyst to process Canada and PEO payrolls.

What you'll bring: 

• 5+ years of payroll experience

• A minimum of 3+ years of end-to-end Workday experience, most recently in a Senior Payroll, SME level, preferably

• Process payroll greater than 2500+ employees US and ( international preference)

• Proficient with Workday including report generations, Excel and Google Docs

Nice to have:

• Workday HCM / Payroll

• Workday Payroll, Absence and/or Time Tracking experience

• Multi-state tax knowledge

• Strong problem-solving and troubleshooting skills with the ability to exercise best practice

• Think analytically and can effectively apply logic to solve problems.

• Excellent communication skills, both verbal and written, and can clearly articulate complex messages and requirements.

• Ability to solve complex problems in a fast-paced environment and work independently and efficiently under pressure and meet

• the deadline

• Exceptional organizational skills, detail-oriented, strong focus on data accuracy, high sense of urgency, and a strong work ethic

• Familiar with the Payroll Accounting process

• Perform analysis of Payroll issues

• Knowledge of the payroll function including, but not limited to, payroll interface, section 125, payroll processing, tax compliance,

• Effective resource planning to maximize the productivity of resources

• Take ownership for resolving issues that arise and use the experience as an opportunity for the collective team Strong customer orientation with

• Excellent verbal and written communication skills to partner and build collaborative working

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $85,700 USD - $114,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.