Senior Operations Lead, Customer Partner

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

As our Senior Operations Lead, Customer Partner you will collaborate with client representatives and your R1 team to perform detailed reviews of facility-wide financial and operational metrics with the goal of identifying and capitalizing upon opportunities for process, cost, and patient satisfaction improvement. To thrive in this role, you must serve as a liaison for training and subject matter expertise on the utilization of R1 workflow technologies.

Here's what you will experience working as a Senior Operations Lead, Customer Partner:

• Mitigate back-end revenue leakage through change management, lean process improvement, making recommendations for innovative software/workflow development, and advanced quantitative analysis on core financial metrics.

• Develops industry knowledge that serves as a foundation for career progression.

• Interpret basic data sets and create data analyses to drive desired results.

• Build strong working relationships with Client counterparts that can be leveraged for problem solving and process improvement.

• Responds to ad-hoc client requests and develops solutions in a timely manner.

• Provides value-add feedback to R1 leadership on development of project plans.

Required Skills:

•  2-5 years of Revenue Cycle experience or professional experience demonstrating progressive responsibility. 

• Proven ability to leverage data analytics to identify emerging trends, validate patterns through rigorous analysis, and distill insights into clear, actionable summaries that inform strategic initiatives and best practices.

• Microsoft Office Suite experience necessary with previous experience creating PowerPoint presentations and proficient in Excel.

• Preferred experience with EPIC PB.

• Able to effectively navigate Epic Revenue cycle functions. 

• Knowledge of Epic workflows and configuration.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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