Senior Product Manager - Agentic AI

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites has evolved from multimodal freight visibility into a comprehensive platform spanning yard management, appointment scheduling, order visibility, inventory insights, and purchase order tracking. With AI transformation accelerating, we're creating a new category of data-led product SKUs that unlock cross-functional value by connecting our rich dataset across hundreds of shippers and thousands of carriers.

We're seeking an innovative Agentic AI Product Manager to drive the next generation of our AI-powered Digital Workers. You'll develop autonomous AI agents that transform supply chain operations - digital workers that can learn, collaborate, and automate complex workflows. This role requires both strategic product thinking AND hands-on technical capability.

Location: Chicago preferred. Open to remote with monthly travel to Chicago

Product Strategy & Ownership (40%)

• Define and execute the product roadmap for agentic AI solutions within FourKites' Intelligent Control Tower
• Own product P&L, adoption metrics, and customer outcomes
• Drive go-to-market strategy with sales and customer success teams
• Develop business cases for new digital workers that can automate routine supply chain tasks
• Shape the long-term vision aligned with our shift from "software-as-a-service" to "service-as-software"

Technical Product Development (40%)

• Lead end-to-end product lifecycle for autonomous AI agents from concept to launch
• Build proof-of-concepts and prototypes using AI tools (Cursor.ai or equivalent) to demonstrate value
• Mine and analyze data using SQL/Python to gain usage insights and validate hypotheses
• Define agent capabilities, learning mechanisms, and collaboration frameworks between multiple AI workers
• Create detailed requirements for reasoning capabilities, decision trees, and action frameworks
• Run A/B tests and establish metrics for agent performance

Customer & Market Focus (20%)

• Engage directly with enterprise customers to identify high-value use cases and pain points
• Translate complex supply chain workflows into autonomous agent behaviors
• Present product vision and roadmap to customers at events like FourKites Summit
• Collaborate with data science teams to leverage FourKites' 3.2M daily supply chain events for agent training

• Achieve >90% customer retention for AI agent products
• Achieve 80%+ adoption on new features released
• Demonstrate measurable automation rates and ROI for enterprise customers
• Launch 2-3 new digital workers with proven business impact

Experience

• 5+ years of product management experience in fast-growing SaaS companies
• At least 2 years focused on AI/ML products with proven track record in enterprise B2B
• Experience with autonomous systems, conversational AI, or intelligent automation
• Supply chain domain expertise: Deep understanding of operational challenges (shipper pain points, yard management, multimodal logistics)

Technical Skills

• Hands-on ability with Cursor.ai or equivalent tools to quickly build prototypes
• Proficiency in SQL and Python to independently explore data and insights
• Strong understanding of LLMs, reinforcement learning, and multi-agent systems
• Experience with API design and system architecture

Soft Skills

• Self-starter mindset: Thrives in ambiguity, identifies opportunities without waiting for detailed briefs
• Excellent communication skills for presenting to customers, executives, and technical teams
• Proactive problem-solving with hunger to learn and collaborate
• Data-driven decision making with strong analytical capabilities

Education

• Bachelor's degree in Computer Science, Engineering, or quantitative discipline
• MBA or advanced degree in AI/ML is a plus

• Experience building products that combine real-time data processing with AI decision-making
• Knowledge of supply chain management systems (TMS, WMS, ERP)
• Background in digital twin technology or real-time visibility platforms
• Contributions to AI/ML communities through papers, talks, or open source projects
• Experience with domain-specific vs. general-purpose AI assistants

Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. 

Working at FourKites

We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:

• 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.
• Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
• Opportunities throughout the year to learn and celebrate diversity.
• Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role

And we're always listening for new ways to support everyone in and out of the office.